Finance Support Manager

Residential Management Group; Hoddesdon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback

Study sponsorship

Pension and life cover

Employee rewards program

Job summary

Places for People is seeking a confident Finance Support Manager to lead and develop a regional team of client finance professionals. You will own day-to-day financial operations, ensure timely, accurate information, and work with Property Managers, senior operational leaders and IT to improve performance and reduce risk.

This full-time, office-based role in Hoddesdon offers a structured, supportive environment with a focus on process improvements, coaching, and delivering high-quality

Qualifications

• Leads a regional finance team and drives performance.
• Experience in a busy, high-volume finance environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead day-to-day financial operations for the team.
• Develop and coach finance staff to be self-sufficient.
• Perform quality-control checks on transactions and reports.
• Monitor performance and report MI to stakeholders and Board.
• Manage complex queries and key client relationships.
• Document and improve financial accounting processes.

Skills

People management

Finance operations

Stakeholder management

Attention to detail

Process improvement

Education

Chartered or Certified Accountant

Job description

We're looking for a confident and experienced Finance Support Manager to lead and develop a regional team of client finance professionals.

This is an important leadership role where you'll take ownership of day-to-day financial operations, ensuring our clients receive accurate, timely and professional financial information. You'll create a well-organised, motivated and knowledgeable team, with the right skills, processes and support in place to consistently deliver an excellent service.

As well as leading the team, you'll work closely with colleagues and key stakeholders from across the business, including Property Managers, senior operational leaders, key clients and IT. You'll use your financial expertise and people-management skills to improve performance, strengthen processes and ensure risks or service issues are identified and addressed.

Where will I be working?

This is a full-time office based role working at our offices in Hoddesdon (EN11 0DR)

What you'll be doing:

Leading and coordinating the team's day-to-day financial operations, ensuring work is completed accurately, efficiently and within agreed service levels.

Building, managing and developing a motivated, knowledgeable and self-supporting finance team through effective coaching, training and performance management.

Completing quality-control checks on financial transactions and system reporting, identifying issues and ensuring appropriate action is taken.

Monitoring team performance against key performance indicators and preparing clear management information on client performance for senior stakeholders and the Board.

Managing complex financial queries, escalated complaints and key client relationships in a professional and solutions-focused way.

Developing and documenting financial accounting processes, keeping procedures and user guides accurate and up to date.

Leading and supporting projects that improve efficiency, strengthen compliance, reduce risk and promote better use of systems and new functionality.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on #####.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

A strong and supportive finance people manager with experience of leading and developing a team, ideally with between 5 and 10 direct reports.

A Chartered or Certified Accountant, or someone who has reached the professional-level stage of their qualification.

Experience of working within a busy, high-volume finance environment, with the ability to balance operational delivery, accuracy and customer service.

Strong communication and stakeholder-management skills, with the ability to produce clear, professional written communications and management information.

Excellent attention to detail, organisation and time-management skills, alongside the confidence to manage complex queries and competing priorities.

A proactive approach to process improvement and business change, with the confidence to challenge existing ways of working. Knowledge of the property-management industry and project experience would be advantageous.

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!