Finance Support Assistant

Ayvens; Bristol; On-site; GBP 25,000; Full time

Job summary

Ayvens is looking for a Finance Support Assistant to join its team in Bristol on a 12-month fixed-term contract. The role involves ensuring excellent customer service, managing processes related to finance, and contributing to team improvements. Candidates should possess strong organizational skills, customer service experience, and the ability to work effectively under pressure, with a competitive salary along with various perks.

Benefits

Generous contributory pension scheme

25 days holiday plus bank holidays

Volunteering days, sustainability initiatives

Travel and dental insurance

Flexible working, study support

Enhanced parental leave, referral bonuses

Cycle2Work scheme

Free breakfast/fruit, EV charging

Bike storage, shower facilities, parking

Qualifications

• Ability to prioritize and multitask under tight deadlines.
• Experience in a fast-paced customer service role.
• Empathy towards customers and effective communication.

Responsibilities

• Providing excellent customer service throughout the contract duration.
• Processing amendments to a high standard within SLA.
• Handling customer complaints and ensuring positive outcomes.

Skills

Organizational skills

Customer service experience

Effective communication

Self-motivated

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Finance Support Assistant on a 12-month fixed-term contract who can join us in carrying out the following responsibilities:

• Providing excellent customer service from the start of the customer’s contract throughout its duration, up to termination.
• Supporting customers and frontline teams with technical support related to processes and queries.
• Ensuring tasks are completed within SLA’s and to a high level of accuracy.

This role is based in our Bristol office (BS16 7L B) with a requirement to be in the office for a minimum of 3 days per week. The start time is between 8am and 9am, and the end time is between 4pm and 5pm, as agreed with the hiring manager.

Key Accountabilities of the Role

• Processing in-life and end of contract amendments to a high standard within SLA.
• Ensuring delivery of agreed Finance Support KPIs.
• Assisting the team leader with new process implementation and suggesting improvements.
• Identifying anomalies in customer requests indicating process issues.
• Handling customer complaints to ensure positive outcomes and using feedback for coaching and process improvements.
• Developing knowledge of products, processes, and systems.
• Ensuring compliance training is completed, documentation is up-to-date, and procedures are followed.

Skills and Experience Required

• Excellent organizational skills, with the ability to prioritize and multitask accurately under tight deadlines.
• Experience in a fast-paced customer service role.
• Ability to empathize with customers and communicate effectively.
• Self-motivated with initiative to manage customer queries independently.

What We Can Offer

• Salary: £24,555 per annum
• Generous contributory pension scheme
• 25 days holiday plus bank holidays
• Volunteering days, sustainability initiatives, holiday buy/sell options
• Travel and dental insurance (costs apply)
• Flexible working, study support, car scheme (costs apply)
• Enhanced parental leave, referral bonuses, Cycle2Work scheme
• Free breakfast/fruit, EV charging, bike storage, shower facilities, parking

Why Ayvens?

With over 3.4 million vehicles managed across 42 countries, we provide leasing, subscription, fleet management, and multi-mobility solutions. We aim to lead in net zero initiatives and digital transformation, meeting evolving mobility needs with innovative, sustainable solutions. Our success is driven by our commitment to customer satisfaction, diversity, and collaboration. Join us as we enable the shift towards sustainable mobility and help our customers succeed.

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Note: ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.