Finance Support Administrator

Tes; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Finance Support Administrator (Billing) to ensure accurate billing across its subsidiaries. This hybrid role involves correcting billing errors, managing customer queries, and supporting process improvements. Ideal candidates will have experience in finance processes, including VAT rules, and possess strong communication and organizational skills. Join a dynamic team committed to continuous improvement and innovation, where your contributions will directly impact the success of the organization and its clients.

Qualifications

• Prior experience in a finance department and billing processes.
• Experience in a fast-paced environment handling high volumes of queries.

Responsibilities

• Manage billing runs and resolve queries related to billing.
• Handle customer calls and support administrative tasks.

Skills

Excellent written and verbal communication skills

Strong organizational and prioritization abilities

Confidence in handling complex customer queries

Ability to work independently and within a team

Strong numeracy and literacy skills

Attention to detail and accuracy

Flexible approach to tasks

Ability to contribute to process improvements

Tools

Salesforce

Integrated accounting packages

Job description

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req #982

12 March 2025

Finance Support Administrator (Billing)

Department: Accounts Receivable

Location: Sheffield (Hybrid, 3 days in the office, 2 days from home)

Contract Type: Fixed Term Contract - 6 Months

Role Overview:
The Finance Support Administrator (Billing) plays a crucial role in ensuring accurate billing across all Tes subsidiaries. This role involves correcting billing errors, managing customer queries, handling email inboxes and ticketing systems, and supporting process improvements. Additionally, the role contributes to future acquisitions and migrations of new companies. Ideal candidates will have some experience with finance processes, including VAT rules.

Key Responsibilities:

• Responsible for all billing runs across Tes and Tes Institute.
• Resolve internal and external queries related to billing.
• Handle calls with internal stakeholders and external customers regarding billing and purchase order queries.
• Assist in migration and project work.
• Manage Freshdesk tickets and email inboxes.
• Perform administrative tasks to support billing and accounts receivable.
• Upload and maintain purchase orders for pathway tutors.
• Investigate and process customer billing credits against queries, discrepancies, and changes in circumstances.
• Raise ad hoc invoices and credits as required.

What You Will Need to Succeed:

Experience:

• Prior experience working within a finance department.
• Experience in billings and raising purchase orders.
• Exposure to the education sector is desirable.
• Experience working in a fast-paced environment handling high volumes of queries.
• Previous experience with both inbound and outbound telephone calls.
• General knowledge of accounting practices.

Knowledge:

• Basic understanding of integrated accounting packages.
• Experience using Salesforce.
• Exposure to the education sector is an advantage.

Skills:

• Excellent written and verbal communication skills.
• Strong organizational and prioritization abilities.
• Confidence in handling complex customer queries and ensuring successful resolution.
• Ability to work independently and within a team.
• Strong numeracy and literacy skills.
• Flexible approach to tasks.
• Ability to contribute to process improvements and larger projects.
• Attention to detail and accuracy when handling large volumes of data.

Values and Ways of Working:

Tes Values:
We work together – Building trust and openness, supporting each other, and learning from mistakes positively.
We include everyone – Collaborating and fostering inclusivity to leverage diverse ideas and perspectives.
We take ownership – Taking responsibility and driving progress with agility and accountability.
We never stand still – Striving for continuous improvement and innovation.
We do it for them – Creating an environment where teachers, students, and parents can thrive.