Finance Service Desk Administrator

Sewell Wallis Ltd; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Sewell Wallis Ltd is looking for a Finance Service Desk Administrator in Sheffield. This role involves providing first-line support for finance-related queries and requires customer service and finance experience. The position offers hybrid work, development opportunities, an 8% bonus, and comprehensive benefits including private medical insurance.

Benefits

Up to 8% bonus

Hybrid working

Study support

28 days holiday plus statutory holidays

Private medical insurance

Life assurance

Health cash plan

Enhanced maternity/paternity leave

Opportunities for progression

Qualifications

• Experience in a customer service role, preferably in finance.
• Desire to progress and develop in accounting or service desk.
• Highly desirable skill: Excel.

Responsibilities

• Providing first-line support to stakeholders.
• Managing workload across systems and resolving issues.
• Contributing to reports and process documentation.

Skills

Customer service experience

Understanding of finance

Professional drive

Eagerness to learn

Excel understanding

Job description

Sewell Wallis is currently working alongside an outstanding employer based in Sheffield, South Yorkshire, who is looking for a Finance Service Desk Administrator. This is a unique opportunity to play a pivotal role within a market-leading multinational business, whilst enjoying fantastic benefits and access to extensive progression and development opportunities.

Working as part of the business's central finance service desk team, you will act as a main point of contact for stakeholders across the business with finance-related queries. The role would suit someone with both customer service experience and knowledge or experience within finance.

What will you be doing?

• Providing first-line support to internal stakeholders/external suppliers.
• Managing and maintaining workload across various systems, taking ownership of issues, providing regular, clear communication to departments, identifying appropriate solutions, and ensuring all requests are progressed or resolved within agreed regulations.
• Providing feedback and contributing to continuous improvement within the finance service desk team.
• Contributing to reports.
• Assisting with creating and maintaining process documentation and reports as required.
• Contributing to a customer and team-oriented atmosphere in a demanding and fast-paced environment.
• Working with colleagues within the Finance department and other support areas to solve common issues and share best practices.

What skills will you need?

• Experience in a customer service role, preferably within a finance department.
• Understanding of finance and accounting departments.
• Desire to progress, learn, and develop—either within an accounting or service desk capacity.
• Professional drive and eagerness to learn.
• Excel understanding is highly desirable.

What's on offer?

• Up to an 8% bonus (discretionary).
• Hybrid working.
• Study support.
• Developmental opportunities in a driven working environment.
• 28 days holiday plus statutory holidays.
• Private medical insurance.
• Life assurance.
• Health cash plan.
• Enhanced maternity/paternity leave.
• Opportunities for progression and development.

Apply below to avoid missing out on this fantastic opportunity, or for more information please contact Eleanor Kirk.

To apply, send your CV quoting our reference and specifying which website you saw this position advertised on. Due to high application volume, if we do not respond within seven days, your application has been unsuccessful. Sewell Wallis is a specialist recruitment company with extensive experience in accounting, finance, HR, and business support. We recruit at all levels, from Purchase Ledger Administrator and Credit Controller to Financial Controller and Director. With offices in Sheffield and Leeds, we serve South Yorkshire, West Yorkshire, and Manchester. Visit our website for more info on finance, HR, and business support roles.