Finance Retail Audit Manager

TN United Kingdom; Swindon; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Retail Audit Manager to oversee the GWR Retail Audit programme. In this pivotal role, you will manage audits across various locations, ensuring compliance and fraud prevention. Your expertise in internal controls and data-driven analysis will help maintain robust fraud strategies and enhance operational efficiencies. This position offers the opportunity to work closely with various stakeholders, including law enforcement and external bodies, to uphold the integrity of retail transactions. Join a forward-thinking team committed to inclusivity and excellence in the finance sector.

Qualifications

• Strong knowledge of internal controls and recent experience in an audit function.
• Excellent written and report-writing skills to document issues and findings.

Responsibilities

• Manage the GWR Retail Audit programme and conduct location-based reviews.
• Create and review control reports to analyze retail transactions.

Skills

Internal Controls

Audit Function Experience

Report Writing

Fraud Prevention

Data Analysis

Education

Relevant Audit Qualification

Tools

LENNON Tableau

Industry Data Mining Tools

Job description

We are looking for a Retail Audit Manager who will be responsible for managing our GWR Retail Audit programme of Ticket Offices and On-Board Depots, as well as reviewing Audit Controls at third-party selling locations.

Reporting to the Head of Controls and Compliance, you will oversee internal (retail-based) fraud monitoring and prevention, liaising with Police and other agencies to provide evidence and maintain information trails.

Your main responsibilities will include:

• Managing the GWR Retail Audit programme, including conducting location-based reviews at Ticket Offices, On-Board depots (Train Service Support Offices, etc.), and third-party locations.
• Creating and reviewing control and exception reports to analyze retail transactions routinely and on a risk basis, using primary reporting tools like LENNON Tableau and other industry data mining tools.
• Representing GWR Finance at Retail Forums, providing authoritative advice on Audit controls.
• Maintaining a strong fraud prevention strategy by monitoring transactions, managing investigations, and implementing mitigations.
• Participating in Fraud prevention forums.
• Auditing Ticketing and Settlement Controls, reviewing controls, and signing off the Annual Letter of Assurance to Rail Delivery Group.
• Conducting themed audit reviews of retail activities internally and at third-party sites, including Contact Centres.
• Collaborating with the Head of Controls and Compliance, Swindon Retail Accounts, and the wider Finance team to introduce efficiencies and assist with ad hoc requests, including SoX (Sarbanes Oxley) audits.
• Liaising with external bodies (Police, Department for Transport, Rail Delivery Group, First Group, National Audit Office) to support investigations and provide evidence.

You will need to:

• Possess strong knowledge of internal controls and recent experience in an audit function.
• Have excellent written and report-writing skills to document issues, findings, and mitigations clearly.
• Be able to document controls, deficiencies, non-compliance areas, and recommend improvements.
• Work with GWR's risk management team to evaluate key controls over major risks.
• Communicate effectively to provide guidance on control implementation and evidence requirements.
• Understand GWR's retail sales, accounting environment, and associated fraud risks.
• Champion data-driven analysis to identify control anomalies.
• Enjoy working as part of a wider Finance team and manage workload efficiently.

About the location:

The role is based at Milford House in Swindon, with frequent travel and overnight stays at other GWR and third-party locations as needed.

Working Pattern:

A 37-hour work week, Monday to Friday, from 08:30 to 16:30.

Our commitment:

We all belong at GWR. We strive to create an inclusive environment, valuing diversity in age, gender, LGBTQIA+ identities, ethnicity, religion, and disability. We maintain zero tolerance for prejudice and celebrate diverse perspectives and progressive working methods. We review roles and job descriptions to ensure accessibility and support flexible working options. If you need additional support during your application due to a disability or neurodivergent condition, please let us know so we can facilitate a fair process.