Finance Operations Coordinator - 12M FTC (Hybrid Chester)

Forge Holiday Group; Chester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus scheme

33 days’ holiday

Birthday day off

Pension scheme

Health & wellbeing platform

On-site gym & parking

Employee savings scheme

Life assurance

Job summary

Forge Holiday Group in Chester is seeking a Finance Administrator on a 12-month fixed-term contract to support customer finance and debt collection across Agency and Forest Holidays. The role monitors customer payments, processes bookings cancellations and assists with owner finance and credit control.

Ideal candidates will have customer-facing experience, a finance or accounts background, strong numeracy and excellent Excel skills, with the ability to manage a busy workload and meet deadlines

Qualifications

• Experience in customer-facing role and in finance or accounts.
• Strong numeracy and attention to detail.
• Effective communication and telephone manner.
• Proficient in Microsoft Excel and IT literacy.
• Ability to manage a busy workload and meet deadlines.
• Experience handling customer queries and discrepancies.

Responsibilities

• Monitor customer payments and balances across brands.
• Process booking cancellations per brand terms.
• Carry out post-cancellation debt collection via calls and letters.
• Refer complex cases to Finance Customer Manager.
• Support Owner Finance and Credit Control tasks as directed.
• Maintain accurate process notes and drive improvements.

Skills

Customer facing experience

Finance or accounts background

Strong communication

Numeracy

Excel proficiency

IT literacy

Workload management

Query handling

Working under pressure

Team player / independent

Tools

Excel

Job description

Forge Holiday Group in Chester is seeking a Finance Administrator on a 12-month fixed-term contract to support customer finance and debt collection across Agency and Forest Holidays. The role monitors customer payments, processes bookings cancellations and assists with owner finance and credit control.

Ideal candidates will have customer-facing experience, a finance or accounts background, strong numeracy and excellent Excel skills, with the ability to manage a busy workload and meet deadlines