Finance Manager - Customer Engagement Centre (tesco Business Solutions)

Tesco UK; Dundee; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading retail company in Dundee is seeking a Finance Manager to oversee all financial aspects of the Customer Engagement Centre. This includes budget management, cost analysis, and compliance with financial processes. The ideal candidate will possess strong analytical skills and attention to detail, with a focus on engaging and influencing stakeholders. Join a dynamic team that supports ongoing learning and career development.

Benefits

Annual bonus scheme

25 days holiday plus a personal day

Retirement savings plan

Life Assurance

Colleague deals and discounts

Ongoing training and career development

Qualifications

• Attention to detail is critical for financial accuracy.
• Ability to engage and influence stakeholders effectively.
• Strong analytical and problem-solving skills required.

Responsibilities

• Manage financial aspects of the Customer Engagement Centre.
• Develop cost analyses for new initiatives in the Centre.
• Ensure compliance with corporate and legal financial processes.
• Track spending against budgets and identify savings opportunities.

Skills

Attention to detail

Financial processes understanding

Engagement and influencing partners

Problem-solving skills

Analytical skills

Job description

Finance Manager - Customer Engagement Centre (Tesco Business Solutions)

About the role

Manage all the financial aspects of the CCEC, including budget setting, business case valuations, and day-to-day financial routines.

What is in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays).
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance - 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out, and utility bills for the home.
• Opportunities to develop your career through ongoing learning and award-winning training.

Responsibilities

• Collaborate with all Finance teams handling work for the Customer Engagement Centre to ensure costs are accurately accounted for.
• Develop cost analyses for new work or trials introduced to the Centre, ensuring full understanding of associated costs.
• Ensure capital investments are submitted and approved by the Capital Approvals Group, with benefits and costs documented.
• Adhere to all corporate and legal processes in a timely manner.
• Track actual spend against budget, identify opportunities for savings, and flag potential overspends or investment needs.
• Support the development of strategic and tactical plans for the Customer Engagement Centre.
• Ensure the Centre has sufficient budget at the start of the year to serve customers and implement change plans.
• Maintain stakeholder understanding of the Centre's role and contribution to Tesco, facilitating informed financial decisions throughout the year.

Requirements

Attention to detail and understanding of financial processes; ability to engage and influence partners; creative, resilient, and strong problem-solving skills; decision-making based on colleagues' and customers' best interests; analytical skills.

Key contacts

Customer Engagement Centre Leadership Team, Business Partners and Operations Managers, UK Central Finance, Commercial, Marketing and Online Finance Teams, Suppliers for payments (e.g., recruitment agencies).

About us

Established in 2017, Tesco Business Solutions (TBS) has evolved from a shared services entity in Bengaluru, India, to a global, solutions-focused organization supporting markets across the UK, India, Hungary, and Ireland. TBS is committed to delivering value through decision science, innovation, and agility, supporting the Tesco Group's future growth and success.