Finance Helpdesk Administrator

University of Exeter; Exeter; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A prestigious educational institution in Exeter seeks a part-time Finance Helpdesk Administrator to answer finance service queries and provide customer support for staff and students. This hybrid role requires excellent customer service skills, with primary working from home after initial training on campus. The starting salary is £27,644 per annum pro rata, and the deadline for applications is 13 August 2025.

Qualifications

• Great customer service skills are essential.
• The candidate must be personable, helpful, knowledgeable, and articulate.

Responsibilities

• Answer finance service queries for staff and students.
• Provide front-line support and technical assistance.
• Help with procurement, invoicing, and expense claims.

Skills

Customer service skills

Knowledge of finance services

Communication skills

Job description

PS Connect (Helpdesk)

This new part-time (0.4FTE) post is available immediately on a permanent basis.

The hours for this role will be worked on a Friday and either Monday or Thursday (to be confirmed prior to the start date).

This role offers the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

We are seeking a motivated and customer-oriented Finance Helpdesk Administrator within PS Connect to join our small, close-knit friendly team. The successful candidate will be responsible for answering finance service queries for both staff and students within the university.

The Finance Helpdesk provides front-line support, advice, training and technical assistance to service users across the University on a variety of finance services and processes. It has a wide remit which helps colleagues and students to procure goods and services, raise invoices, claim expenses, access budgets and much more.

Initial training for this role will take place on campus and once trained, the role can be carried out primarily working from home with regular days on campus each week as advised by the line manager.

Great customer service skills are essential for this role and the post holder will need to be personable, helpful, knowledgeable and articulate.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

For further information, please contact Katie Taylor, [e-mail]

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024

The starting salary will be £27,644 per annum pro rata subject to knowledge, skills and experience.

The deadline for applications is 23:59 on 13 August 2025.