Finance Graduate - Customer Service London

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a finance graduate to join their customer service team in London. This permanent, office-based role offers a unique opportunity to manage a diverse portfolio in credit control, focusing on cash collection and client relationship management. The ideal candidate will possess excellent communication skills and a keen attention to detail, thriving in a fast-paced environment. With comprehensive training provided, this is an excellent chance to build a rewarding career in finance and customer service. Don't miss out on this opportunity to grow and develop your skills in a supportive and dynamic team!

Qualifications

• Graduate with strong communication skills and attention to detail.
• Experience in finance is a plus but not mandatory.

Responsibilities

• Contact clients regarding overdue accounts and payments.
• Handle invoice correspondence and update records.
• Coordinate with teams to resolve client queries.

Skills

Excellent communication skills

Attention to detail

Proactive attitude

Willingness to learn

Team player

Experience in finance

Experience with Salesforce

Experience with Access Dimensions

Tools

Salesforce

Access Dimensions

Job description

Finance Graduate - Customer Service London, London

Portfolio Credit Control is partnering with a well-established professional services business with a global presence. We are seeking a customer service-oriented graduate interested in building a long-term career in Credit Control.

Position Details:

• Type: Permanent, Office-based
• Location: London
• Industry: Business Services
• Job Reference: 069c69a68af5
• Posted On: 19th August 2024
• Expiry Date: 8th June 2025

Role Overview:

The successful candidate will join a busy credit control team, managing a portfolio of approximately £5m across several hundred clients. The role involves cash collection, ledger administration, and resolving client queries, requiring a calm, detail-oriented, and methodical approach.

Responsibilities:

1. Contact clients regarding overdue accounts, payments, and service queries via phone and email.
2. Handle invoice and payment correspondence, update internal records accurately.
3. Coordinate with internal teams to resolve client queries.
4. Make account adjustments as needed.
5. Manage cases for litigation when collection efforts are exhausted, maintaining comprehensive case histories.
6. Report client complaints, cancellations, or action points to the Client Experience team.

Skills and Qualifications:

• Excellent communication skills.
• Attention to detail and a proactive attitude.
• Willingness to learn and thrive in a fast-paced environment.
• Experience in finance is advantageous.
• Team player with a willingness to develop skills.
• Experience with Salesforce or Access Dimensions is beneficial but not essential; training will be provided.

If interested, please apply directly or contact Brandon for further discussion.