Finance Customer Representative

Seismic Recruitment; Illshaw Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Finance Customer Representative in Solihull. The role involves supporting customers, resolving complaints, and requires a strong financial background. The ideal candidate should demonstrate excellent communication skills and a customer-focused attitude. This is an initial 12-month contract offering £15.82 PAYE or £18.60 via umbrella company.

Qualifications

• Strong track record in providing outstanding customer support.
• Financial background preferred.
• Attention to detail and organization is key.

Responsibilities

• Address customer issues and resolve complaints.
• Answer inbound customer service inquiries.
• Identify issues and determine the appropriate course of action.

Skills

Customer Focus

Service Excellence

Data Gathering & Analysis

Decision Making & Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Job description

Overview

Finance Customer Representative – Solihull

Contract: Initial 12 Month Contract

Hours: 37.5 hours per week, Mon – Fri 08:30–17:00

Pay: £15.82 PAYE per hour plus holiday and pension contribution OR £18.60 per hour via umbrella company basis.

If you have a strong track record in providing outstanding customer support and you value precision, organization, and attention to detail, this opportunity could be a great fit. We are looking for a Finance Customer Representative with a financial background to provide first-line support, coordinate services, resolve problems, and offer recommendations on selected products and services.

Responsibilities

• Address customer issues and resolve complaints. Ensure all customer communication is clearly documented.
• Answer inbound customer service inquiries. Provide analysis or troubleshooting and redirect when appropriate.
• Identify issues and determine the appropriate course of action for effective resolution.
• Understand products and services offered and provide appropriate solutions to customer queries.

Qualifications & Desired Attributes

• Customer Focus – align customer needs and satisfaction as primary considerations in all business decisions.
• Service Excellence – meet or exceed customer needs and expectations and provide excellent service.
• Data Gathering & Analysis – ability to collect and synthesize data from various stakeholders and sources to reach a conclusion.
• Decision Making & Critical Thinking – ability to analyze situations and make productive decisions based on informed judgment.
• Effective Communications – ability to transmit, receive, and interpret ideas, information, and needs clearly.
• Problem Solving – apply knowledge of problem solving to diverse situations.
• Relationship Management – establish and maintain healthy working relationships with clients, vendors, and peers.

How to Apply

To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.