Finance Co-ordinator - Receivables

Kingston University; Royal Borough of Kingston upon Thames; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

35 days annual leave

Employee Assistance Programme

Discounts on Perks a Work

Course fee waiver scheme and discounts

LinkedIn Learning access

Season ticket loans

Job summary

Kingston University is seeking a Finance Receivables Officer on a full-time, permanent basis to lead professional, customer-facing debt management for the university. The role focuses on timely collections and accurate administration of monies owed, with strong emphasis on student and stakeholder interactions.

You will manage allocated debts, resolve queries, and ensure compliance with university policies, while delivering high-quality service to staff and students.

Qualifications

• Minimum of 3 years experience in finance/credit control/debt recovery.
• Background in a customer facing role; excellent telephone manner.
• Ability to meet targets and deadlines; strong emphasis on quality customer service.

Responsibilities

• Provide an effective, professional and customer‑focused receivables and income management service.
• Support timely collection and accurate administration of monies owed to the University.
• Manage and progress allocated debts in line with policies and agreed timescales; resolve financial queries and maintain complete records.
• Interact with students, sponsors, staff and other stakeholders by phone, face to face and email via our StudentHUB.

Skills

Customer service

Telephone skills

Communication

Job description

The Role

This is a full time, permanent position with a starting salary of £34,007 per annum.

Interviews are expected to be held the week commencing 2 November 2026.

To provide an effective, professional and customer-focused receivables and income management service, supporting the timely collection and accurate administration of monies owed to the University.

The postholder will manage and progress allocated debts in accordance with University policies, procedures and agreed timescales, proactively resolve financial queries, process transactions accurately and maintain complete and appropriate records of actions taken.

The role will contribute to the achievement of departmental financial and service objectives by ensuring that outstanding balances are actively managed, risks are identified and escalated appropriately, and students, sponsors, staff and other stakeholders receive a responsive and professional service.

This role will include a large percentage of student interaction, both over the phone, face to face and by email via our StudentHUB.

The Person

The ideal candidate will have a background in a customer facing role, have an excellent telephone manner and be approachable, firm and friendly.

A minimum of 3 years previous experience in a finance/credit control/debt recovery environment and exposure to telephone/face to face customer interaction is essential.

There will be reliance upon your contribution in order to achieve targets so you will therefore be able to demonstrate your ability to adhere to deadlines and have an understanding of the importance of good quality customer service.

Directorate/Function

The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. These services span financial management, workforce development, and the maintenance of both physical and digital infrastructure - ensuring the University’s operations and ambitions are fully supported. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.

Why Join Us?

We offer a range of benefits, including:

• 35 days annual leave
• Employee Assistance Programme helps with any work-related problems having a wider impact on your life and gives you access to the savings centre
• Discounts on Perks a Work
• Course fee waiver scheme and discounted courses across the University
• Learn new skills with priority access to thousands of courses via LinkedIn Learning
• Season ticket loans up to £10,000 to help you spread the cost of commuting and get the best value for money

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Kingston University values

As an employee of Kingston University you are expected to work to our values framework. Our values underpin everything that we do, they shape how we interact with each other; how we support our students; and how we achieve our strategic objectives.

Inclusive: to value the diversity of students and staff, treating them respectfully.

Innovative: to apply new methods or ideas to facilitate progress.

Ambitious: to pursue excellence for oneself, the university and our communities.

Enterprising: to recognise and act on opportunities.

Our commitment to Equality, Diversity and Inclusion

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.