Finance, Benefit & Debt Worker

Service Care Solutions Ltd; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading women's charity in London seeks a Benefit and Debt Worker to empower women through financial advocacy. You'll provide expert advice on financial hardship and benefits, manage caseloads, and ensure service users are informed and supported. This role offers the chance to make a meaningful impact in the lives of women affected by domestic abuse.

Benefits

30 days annual leave plus public holidays

Enhanced maternity/adoption provision

Employee Assistance Programme

Pension scheme

Clear career development pathways

Qualifications

• Experience supporting women who have experienced domestic violence.
• Knowledge of benefits and debt support services.

Responsibilities

• Conduct benefit and debt assessments with survivors.
• Deliver tailored financial support and advocacy.
• Maintain accurate case records and reports.

Skills

Communication

Advocacy

Case Management

Financial Inclusion

Education

Relevant qualification in domestic abuse

Job description

Benefit and Debt Worker – Empowering Women Through Financial Advocacy

Location: Hammersmith, London
Salary: £28,000 – £32,000
Contract: Full-time (35 hours/week), Temp to Perm
Work from Home: Up to 2 days/week
Application Deadline: Rolling basis – apply early!

This post is open to female applicants only, as being female is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Make a Difference Every Day
Are you passionate about women's rights, social justice, and supporting survivors of domestic abuse? Are you looking for a rewarding role within a values-led organisation that puts a feminist ethos at the heart of everything it does?
Our client – an award-winning, women-only charity – is seeking a Benefit and Debt Worker to join their dynamic, dedicated team in Hammersmith. This is your opportunity to contribute to life-changing work supporting women and children across London.

About the Organisation
Our client is a nationally recognised and innovative women’s charity, supporting women and girls affected by domestic abuse and those with short-term sentences to reduce re-offending. Their community-based model delivers high-quality, trauma-informed support services across London.
They are committed to empowerment, respect, collaboration, innovation, and accountability—working closely with partner agencies to ensure a coordinated response to violence against women and girls (VAWG).

About the Role
As a Benefit and Debt Worker, you will play a key role in supporting women survivors of domestic abuse by providing expert advice and assistance around financial hardship, benefits, and debt. You’ll carry out comprehensive needs assessments, deliver advocacy support both face-to-face and remotely, and ensure service users are empowered to make informed decisions.
You’ll manage a caseload and also contribute to the organisation’s duty team on a rota basis, handling intake assessments and crisis support. The role is pan-London, and travel across the 11 boroughs may be required for outreach support.

Key Responsibilities

• Conduct benefit, debt and financial hardship assessments with survivors
• Deliver tailored financial support and advocacy through multiple channels
• Work collaboratively with internal teams and external agencies to improve outcomes
• Maintain accurate and secure case records, reports, and logs
• Proactively safeguard women and any children involved
• Support data collection and reporting alongside the Data & Insights team
• Participate in team meetings, training, and supervision to support continuous improvement
• Ensure full compliance with safeguarding, confidentiality, and health and safety policies

About You
To succeed in this role, you will bring compassion, resilience, and a solid grounding in financial advocacy and safeguarding.

Essential Experience & Skills:

• Experience supporting women who have experienced domestic violence, forced marriage, or honour-based abuse
• Knowledge of benefits, debt support and financial inclusion services
• Strong case management skills, including high call and caseload volume
• Excellent communication, advocacy, and report writing skills
• Understanding of safeguarding for adults and children
• Comfortable working in fast-paced environments with competing demands
• Committed to equity, inclusion, and feminist values

Desirable:

• Relevant qualification or training in domestic abuse, housing, finance, or social care
• Experience working across partnerships and multi-agency settings
• Knowledge of relevant legislation and legal remedies

What’s in it for You?

Our client offers a truly rewarding place to work, with benefits including:

• 30 days’ annual leave plus public holidays (nearly 40 days in total!)
• Additional paid leave for International Women’s Day, religious observance, and moving home
• Enhanced maternity/adoption provision
• Perkbox discount platform (shopping, travel, groceries, etc.)
• Employee Assistance Programme
• Pension scheme
• Clinical supervision for frontline and management roles
• Eye-care scheme
• Refer-a-friend scheme (£250 per successful hire)
• Organisational away days
• Clear career development pathways
• Thorough induction and ongoing training

To apply or for an informal discussion about the role, please contact [e-mail]