Finance Assistant

Midwifery at the University; Frenchay; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Progressive pay rates

Generous annual leave

Career-average pension

Job summary

UWE Bristol is seeking a Finance Assistant to join the Financial Operations Team on a 12-month fixed-term contract. You will provide high-quality customer service and manage financial queries arising from internal and external stakeholders, with duties including debt recovery within the Credit Control Team.

The role is based at the lively Frenchay campus in Bristol, with a mix of campus time and some home working.

Qualifications

• You will be self-motivated with the ability to work under pressure and meet deadlines in a fast-paced environment.
• Experience in credit control and handling high volumes of financial queries by phone and email is desirable.
• Experience in Higher Education is advantageous but not essential.

Responsibilities

• Provide high-quality customer service and handle financial queries from internal and external stakeholders.
• Work in the Credit Control Team to recover debts from students, sponsors, and other debts.
• Communicate clearly with customers via telephone and email and maintain accurate records.

Job description

Support during the application process: If you’re a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as an employee, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.

Examples of adjustments could include:

• Extra time for online assessments.
• Providing alternative accessible formats.
• Interview questions in advance of the interview.
• Providing some extra information about what to expect.
• Office orientation before an in-person assessment.

We are seeking a Finance Assistant to join our friendly and busy Financial Operations Team on a 12-month fixed term contract

You will provide high-quality customer service, handling financial queries from internal and external stakeholders in a professional and efficient manner.

Based in our Credit Control Team, your tasks will include recovering debts from students, sponsors, student finance England and other commercial debts.

About you

You will be self-motivated with the ability to work under pressure and use your own initiative to meet time-critical deadlines in a fast-paced environment. You should be a pro-active team player who brings an enthusiastic, flexible and helpful attitude to work. Ideally you should have previous experience of a credit control role employing a variety of collection methods. You should also have experience of managing high volume of queries, communicate clearly and effectively with customers by telephone and email, or demonstrate equivalent experience. You should be able to demonstrate equivalent experience of working within an environment requiring high levels of organization and accuracy. Experience in the Higher Education sector would be advantageous, but not essential.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

We are one of the largest providers of Higher Education in the South-West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

Interviews are scheduled to take place at our Frenchay Campus during the week commencing 5 th October 2026.

This is a full-time, fixed term post, working 37 hours per week.

UWE Bristol is a campus-based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. These roles are therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options .

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

We welcome applications from applicants who may not feel they meet all the criteria or experience in the job description but can demonstrate the essential capabilities through other forms of experience including voluntary activity, studies, or training. If you have any questions, please contact the hiring manager.

Once we have completed shortlisting, we will let you know the outcome of your application by email, so please check your inbox for updates.