Finance Administrator - Fixed Term

Appello UK; New Milton; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

A leading financial services provider is seeking a Finance Administrator for a fixed-term contract in New Milton. In this role, you will ensure the accurate handling of direct debits and provide customer support via calls and emails. The ideal candidate is detail-oriented with prior administrative experience, proficient in Microsoft applications, and able to work in a dynamic team. The position offers hybrid working arrangements and a salary up to £23,500 per annum.

Benefits

217 hours holiday (PRO RATA) plus Bank Holidays

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends’ discounts on services

Pension Scheme, up to 4% Company matched

Free on-site parking

Qualifications

• Previous experience in a busy administrative role.
• Strong customer focus and attention to detail.
• Ability to maintain confidentiality while working under pressure.

Responsibilities

• Process end to end Direct Debit process.
• Handle emails and calls from customers.
• Manage direct debit communications and payment reminders.

Skills

Detail-oriented

Excellent communication skills

Proficiency in Microsoft Excel

Problem-solving skills

Numeracy

Education

GCSE equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Business Central

Job description

Finance Administrator- Fixed Term Contract (5 months)

Crunching Numbers, Creating Impact!

Are you a whiz with figures and love keeping things ticking behind the scenes? We’re on the hunt for a detail-driven Finance Administrator to join our dynamic team! If Direct Debits, monthly invoicing, and admin tasks are your jam — and you thrive on accuracy and timeliness — this could be your perfect next move. Come help us keep the financial gears turning smoothly!

️Hours: 35 hours per weekShift pattern: Salary: up to £23,500 per annum dependant on experienceLocation: Hybrid - New Milton

This role is a UK based role and any hybrid/remote work must also be within the UK.

Start Date: ASAP

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

• 217 hours holiday(PRO RATA) plus Bank Holidays.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking
  
  

what We Are Looking For

We are seeking a highly motivated and detail-oriented individual to join our team in an administrative capacity.

You are a team player with excellent communication skills and a proactive approach to problem-solving.

You have previous experience in a busy, varied administrative role and be proficient in Microsoft applications such as Excel, Word, Outlook, and PDF. A background in finance and familiarity with Direct Debit processing and Microsoft Business Central would be advantageous.

You are educated to GCSE equivalent level, with basic to intermediate Excel skills; advanced Excel or accounting qualifications are desirable. Strong administrative and communication skills, accuracy, numeracy, and computer literacy are essential.

You will have a keen attention to detail, a strong customer focus, and the ability to maintain confidentiality while working under pressure. We value initiative, reliability, and the ability to multitask and manage workloads effectively.

Knowledge of accounting systems, statutory regulations, and Direct Debit processes will be beneficial.

THE ROLE

In this role you will be working within our Finance team, ensuring accurate and timely handling of the end to end Direct Debit process. This includes dealing with emails, inbound and outbound calls to customers.

You’ll be the first point of contact for incoming Finance-related calls and emails, supporting customers with a wide range of queries. You’ll manage follow-up communications, assist with the direct debit process, cash allocation and unallocated reports, and support ad hoc tasks and projects as needed.

This will involve the processing of card payments and cash receipts. You will also be dealing with post and processing accordingly. A key part of your responsibilities will include helping with Appello Careline Consumer bad debt reports, contacting overdue accounts, and issuing reminder letters to ensure timely payments.

This role works closely with other departments including customer contract cancellations and processing credits.

Once training is complete, you will be expected to be in the office on Wednesdays with the whole team, working from home the rest of the week.

READY TO APPLY

If you are interested in this role please upload your CV and complete the application questions !

Other Information

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.