Finance Administrator

Genio; Leeds; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

Join a dynamic SaaS scale-up as a Finance Administrator. This role involves crucial tasks throughout the sales process, like order processing and customer onboarding, making it integral to delivering excellent service to clients. With a focus on hands-on support, you will thrive in a supportive team environment, ensuring processes run smoothly and efficiently.

Benefits

33 days annual leave

Fully paid maternity and paternity leave

Generous individual learning and training allowance

Flexible hours and hybrid working

Qualifications

• 1–2 years of experience in an admin or customer support role.
• Sharp eye for detail and organized.

Responsibilities

• Handling customer purchases, providing updates, and answering product queries.
• Managing sales ledger, raising invoices, and tracking payments.

Skills

Attention to detail

Organizational skills

Customer service

Tools

Chargebee

Xero

HubSpot

Job description

Hi we’re Genio. We make study software that improves your confidence and ability to learn.

• We’re a SaaS scale up and one of the fastest growing tech companies in the North.


• There’s 100+ of us around the UK with our HQ in Leeds.


• Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide.


• We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026.

Join us as a Finance Administrator at Genio!

We are looking for an expert multi-tasker with a keen eye for detail to join our Finance function, providing hands-on admin support throughout the sales process, whilst looking for ways to make our processes better.You’ll to help the function run as seamlessly as possible, in order to deliver best-in-class service to all Genio customers.

If you’re the type of person who can adapt to an ever-changing workload, and enjoys a unique challenge then this role could be perfect for you!

️ This is an initial 6-month FTC, but you will be supported with any career growth and development during that time.

What you’ll be doing:

Order Processing: You'll be the heartbeat of our order processing—handling customer purchases with precision, providing clear and timely updates, answering product queries, and building trusted relationships every step of the way.

Customer Onboarding: You’ll make sure every new customer gets off to a great start. From setting up subscriptions in our CRM to ensuring accounts are activated with the right products, you’ll help create a smooth and welcoming experience. You’ll also keep vendor info up to date and support with quote approvals.

Sales Ledger: You’ll manage our sales ledger with care—raising and sending invoices, tracking payments in Xero and Chargebee, and making sure billing details are always accurate and up to date.

Credit Control: You’ll play a key role in our credit control process—chasing payments when needed, sharing clear aged debtor reports, and communicating with customers in a professional, people-first way.

️Legal & compliance: You’ll work closely with our Legal team to manage supplier paperwork, issue licence agreements, and handle order confirmations. You’ll also carry out regular audits and take care of ad-hoc admin tasks to keep everything running smoothly.

Meet the Team

The Finance team at Genio is its own dedicated department, but we work closely across the business to keep everything running smoothly.

We are made up of:

• Colin - CFO


• Dan - Finance Manager


• Samirah - Management Accountant (who you’ll report into)


• Sam - Finance Business Partner


• Kayley - Finance Officer


• Pip - Admin Support Officer

We’re a close-knit and sociable team who enjoy bouncing ideas around, sharing interests, and having a laugh—while getting things done and supporting the wider business.

About You:

We’re looking for someone who has:

• 1–2 years of experience in an admin or customer support role.


• A sharp eye for detail and a naturally organised way of working


• The confidence to manage your own workload and make things happen independently.


• The flexibility to adapt when priorities shift (because they often do!)


• The ability to stay calm under pressure and handle multiple tasks and deadlines at once.


• A continuous improvement mindset—you’re always looking for ways to make things better.

Preferable but not essential:

• Experience with tools like Chargebee, Xero or HubSpot (but it’s not a dealbreaker).

Salary and Benefits:

£24,000 - £25,000 dependent upon experience

️ 33 days annual leave (Inclusive of bank holidays)

3 gifted days off at Christmas

Generous individual learning and training allowance

Truly flexible hours to suit when you work best

Full home working set up and beautiful collaborative office space

Nomad working policy with family travel insurance

Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)

???? Health cash plan (from glasses to massages)

6% employer pension contribution

Location:

We have a beautiful office space in Leeds and we love it when we get together to collaborate in person. We typically operate a hybrid way of working, however some of our roles support remote working within the UK, if you live more than 50 miles from the office.

We will discuss ways of working with you at interview however if you have any questions before you apply please reach out to [e-mail].

What to expect next:

We’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way.

If we invite you to meet with us for interview, here’s an overview of what the process will look like:

1. Screening interview with someone from our Recruitment team (30 minutes).


2. Interview with the hiring manager and another Genio colleague (1 hour), plus a 30 minute task.

Ahead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.

Interested in learning more about a career at Genio?

Here are a few further resources:

About Genio

Working at Genio Blog

The Genio Study Tool

Not quite the right role for you however you’d love to be a part of Genio’s journey?

Let’s connect! Reach out to [e-mail] and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.

Applicant Privacy Notice

We think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice.

About Us

At Genio we envision a world where every person has the tools and confidence to expand what’s possible through learning. We believe this happens when you equip, empower, and encourage learners with courses to develop study skills, and tools that put knowledge into action, unlocking better learning.

We think carefully about how people learn, and we're equally thoughtful about how we work. We seek meaningful impact at scale by helping individuals unlock more of their potential and by learning continuously ourselves.

If you're driven by empowering individuals to reach their full potential through learning, you could be exactly who we're looking for. Check out our live roles below.