* Filled* Support Manager – Charity

Defour Partnership Ltd; Gateshead; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A dedicated social care charity in Gateshead is recruiting Support Managers to lead community relations and provide exceptional care. With a salary of up to £34,000 and a hybrid work model, this role emphasizes staff empowerment, quality assurance, and compliance. Candidates should have an NVQ level 5 in Care or be working towards it, alongside experience in management and support roles. Attractive benefits include paid training, generous leave, and a supportive work culture.

Benefits

6 weeks annual leave

Paid training and development

Early salary draw down system

Referral programme

Occupational sick pay

Company pension

Long service cash awards

Qualifications

• Experience managing dispersed regional locations.
• Experience working with learning disabilities or physical disabilities.
• Commitment to continuous education and upskilling.

Responsibilities

• Inspire and empower your team for meaningful support.
• Monitor quality and implement improvements.
• Coordinate with professionals for enhanced support.

Skills

Staff management

Mentoring

Communication

Delegation

Conflict resolution

Quality commitment

Education

NVQ in Care Level 5 or equivalent

GCSE in Maths and English

Tools

Microsoft Office

Job description

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Client:

Defour Partnership Ltd

Location:

Gateshead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

387a8fdd5f61

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Defour Partnership is working exclusively with a Social Care Charity and due to growth we are recruiting for Support Managers in the Gateshead area.

Do you love working in Social Care and just feel ready for a new refreshing challenge? Where you and your work is valued and you have an opportunity to develop yourself through education and forge a great career within a fantastic environment? Working for a Charity who really invests in their staff and offers great benefits.

Salary up to £34, pa – Monday to Friday – with hybrid working arrangement and fantastic benefits.

The Charity specialises in supporting adults with a range of social care needs across supported living services. The role is pivotal in managing the community relations, delivering exceptional provision for the people they support and is the first line of operational management responsible for quality of provision for Services in the Gateshead, South Tyneside area.

• Inspire and empower your team for meaningful and impactful support and care.
• Monitor your locations quality and implement improvements.
• Promote safeguarding, meeting KPI’s and compliance with policies.
• Coordinate with professionals and agencies for enhanced support.
• Build and maintain relationship with the people supported, their families and circle of support.

What’s the deal?

• This role is part of the Support Manager’s on call rota for weekend cover. These shifts are scheduled in advance and average around three shifts per month (providing an additional £ per month).
• 37 hours per week Monday to Friday.
• Hybrid working, however the ability to travel between locations and Head Office is essential.
• 6 weeks annual leave.
• A supportive culture that puts people at its heart.
• Paid Training, upskilling and career development opportunities.
• Contract work – a fixed role with guaranteed hours – full time and part time available. Workplace locations serviced by public transport links.
• Long service cash awards.
• Early salary draw down system.
• Referral programme.
• Occupational Sick pay.
• Employee Assistance Programme.
• Company pension.

Requirements

• NVQ in Care Level 5 or equivalent. Someone working towards a level 5 qualification or committed to studying level 5 would be considered
• Experience in staff management and mentoring.
• Experience in managing dispersed regional locations.
• Experience in working with learning disabilities or physical disabilities.
• Strong communication and delegation skills.
• Familiarity with CQC standards, Mental Capacity Act, GDPR
• GCSE or equivalent in Maths and English.
• Proficiency in Microsoft Office.
• Commitment to quality, integrity, and professionalism.
• Positive and motivating attitude.
• Ability to handle conflict and challenging conversations

For a confidential chat about this opportunity and the next steps please contact Joanne Diver or apply with your cv today.