Filed Service Engineer

Holt Recruitment Group Limited; Horsham; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking a Field Service Engineer in Horsham. This role involves performing offsite repairs and installations for complex systems, providing after-sales support, and generating detailed reports. The ideal candidate should have strong mechanical skills and experience in military environments. This position requires worldwide travel and the ability to work in challenging conditions.

Qualifications

• Experience maintaining complex electrical and mechanical systems within military environments.
• Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise.
• Ability to work in challenging environments including outdoor and heights settings.

Responsibilities

• Perform offsite repairs and installations at customer locations.
• Deliver after-sales support and maintenance to ensure system reliability.
• Generate detailed post-visit reports with recommendations.

Skills

Experience maintaining complex electrical and mechanical systems

Strong knowledge of electronics, microcontrollers

Proficient mechanical and electro-mechanical skills

Excellent interpersonal and commercial skills

Ability to work in challenging environments

Job description

Overview

Job Title: Field Service Engineer
Location: Horsham Base/ International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits

Responsibilities

• Perform offsite repairs, installation, and configuration of Chess products and systems at customer locations
• Deliver after-sales support, servicing, and maintenance to ensure system reliability
• Generate clear and detailed post-visit reports including situation analysis and recommendations
• Assess, strip-down, repair, and test customer returns requiring service
• Support sales team demos, trials, and prepare demo equipment for customer presentations
• Test and evaluate new equipment and sensors alongside Sales and Engineering teams
• Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
• Lead factory acceptance testing (FAT) and participate in other customer activities as required
• Contribute to continuous improvement initiatives within the Customer Services function

Skills & Experience

Essential:

• Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
• Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
• Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
• Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
• Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
• Ability to work in challenging environments including outdoor, marine, and heights settings
• Willingness to travel worldwide at short notice and work extended hours as necessary

Desirable:

• Clean UK driving licence including class C1 for company vehicle use
• Current interest or knowledge in army/navy equipment and procedures
• Experience delivering maintenance and operator training to customers
• Previous Security Clearance (SC Level)