File Handler Pre-Litigated Credit Hire

Davies; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Claims Management is looking for a File Handler to join their team in Bolton. The role involves managing pre-litigation credit hire files, ensuring client guidelines are met, and negotiating settlements with various stakeholders. Ideal candidates will have experience in credit hire and strong communication skills, with opportunities for career advancement in a supportive environment.

Benefits

25 Days Holiday (increases with service; buy/sell 3 days)

Simply Health Care Cash Plan

Gym Flex

Tech Scheme

Davies Incentive Plan

WeCare – 24/7 online GP and mental health support

Death In Service – after 1 years’ service

Pension Contribution based 5% Employee / 3% Employer

Qualifications

• Experience in credit hire essential, with exposure to related cases for at least 6 months.
• Ability to plan and prioritize workloads.
• Calm under pressure with good decision-making skills.

Responsibilities

• Review and comply with Client Guidelines for pre-litigation files.
• Formulate and implement Strategies for case management.
• Engage in telephone negotiations with Credit Hire Organisations.

Skills

Listening

Verbal Communication

Negotiation

IT Skills

Decision Making

Education

At least 3 GCSEs or equivalent

Preferred Degree

Tools

Case Management System

Microsoft Word

Microsoft Outlook

Job description

File Handler Pre-Litigated Credit Hire

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to take your career to the next level? We're looking for an ambitious and detail-driven professional to join our thriving team.

As a File Handler you will pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and liaise with Insurers where necessary.

Benefits:

• 25 Days Holiday (increases with service; buy/sell 3 days
• Simply Health Care Cash Plan
• Gym Flex
• Tech Scheme

Key Accountabilities

·Reviewing pre proceedings files, noting and abiding by Client Guidelines

·Formulating initial Strategy

·Implementing the Strategy agreed

·Undertaking telephone negotiations with Credit Hire Organisations

·Pursuing settlement as quickly as possible

·Liaising with Insurers where necessary

·Ensuring ‘actions’ are carried out as per Action Lists in Case Management System

·Ensuring files are kept within ISO 9001 guidelines

·To ensure compliance with the SRA Standards & Regulations

·Adhere to the Keoghs Values

Working Hours
Monday-Friday 9am-5pm with 1 hour unpaid for lunch

Experience, Skills and Qualifications

·Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.

·Ability to use own initiative.

·Ability to plan and prioritise workloads.

·Excellent listening and verbal communication skills.

·Good telephone negotiation skills.

·Ability to follow work processes and keep to Strategy.

·Ability to recognise when sensitivity and tact are required.

·Ability to make decisions.

·Ability to remain calm under pressure.

·Good IT skills including Word, Outlook, and experience of a Case Management System preferred.

·Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.

Technical knowledge to be developed:

·Understanding of Pre Proceedings Credit Hire

·The life cycle of a file

Personal Development:
· This role offers an opportunity to develop a range of legal skills under supervision.

·Further career progression will depend on the File Handler’s aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.

In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation