File Handler Assistant - Counter Fraud

Keoghs; Bolton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (holiday buy)

Job summary

Keoghs in Bolton is seeking a File Handler Assistant to support File Handlers by carrying out delegated tasks from start to finish. You will engage in procedural drafting, investigations, and evidential reviews to help drive strategic outcomes.

The role requires attention to detail, strong organisation, and the ability to work within a team to meet case deadlines and client expectations. Primary location is Parklands, Bolton, with hybrid office attendance.

Qualifications

• Established interest in law through further education or experience in a process driven legal environment.
• Experience drafting court documents and understanding relevant processes.
• Good telephone and communication skills with people at all levels inside and outside the business.
• Ability to organise and prioritise tasks using initiative.
• Calm under pressure with the ability to re-prioritise and delegate effectively when required.
• Ability to analyse evidence and maintain records accurately.
• Good literacy and IT skills; comfortable with case management systems.

Responsibilities

• Procedural drafting and compliance tasks as part of case strategy execution.
• Investigations and evidential reviews, liaising with policyholders and witnesses.
• Proofing key witnesses and working with counsel and experts.
• Drafting settlement documentation and negotiating third party costs.
• Maintaining all case management systems from opening to closure.
• Ensuring adherence to SRA Standards & Regulations and deadlines.

Skills

Legal knowledge

Drafting documents

Attention to detail

Communication skills

Organisational skills

Team player

Problem solving under pressure

IT skills

Education

LPC or ILEX experience

Job description

Application Deadline

1 October 2026

Department

Legal

Location

Bolton

Description

The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers.

The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers’ strategic decision making.

There will be exposure to several types of fraud work consisting of the following types of claim:

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB Claims
• Organised Crime

Key Accountabilities

The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:

Litigation

• Procedural drafting

Investigations

• Evidential reviews and assessments
• Liaising with policyholders and witnesses
• Proofing of key witnesses
• Working with counsel
• Instructing experts - internal and/or external suppliers

Resolution

• Negotiation of third party costs in accordance with the CPR
• Drafting of appropriate settlement documentation

Responsibilities in case management include:

Client Excellence

• Assisting on files in accordance with agreed client guidelines
• Ensuring maximum client satisfaction on each case

Technical excellence

• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
• Ensures all file and investigative deadlines are complied with
• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Ensure compliance with the SRA Standards & Regulations

Financial Excellence

• Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
• Commercial awareness so as to retain profitabilityAchieve financial targets
• Ensure timely and accurate billing

Cultural Excellence

• Adhere to the Keoghs Values

Working Hours

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Parklands, Bolton office. We are agile workers with attendance at the office at least 1 day per week.

Experience, Skills and Qualifications

• Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
• Experience of drafting court documents and understanding of processes
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to analyse evidence
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively inline with our Values

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation