Field Technician (Previous Relevant Experince is Required)

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking an IT Field Technician to join their team in the West Midlands. The role involves assisting with equipment installation and providing technical support to public sector customers. This position offers opportunities for growth and development within a collaborative and inclusive culture.

Benefits

Company vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Demonstrable experience in IT field support.
• Ability to assist with installation and provide technical support.
• Experience with network infrastructure products preferred.

Responsibilities

• Assist with installation of equipment and materials.
• Provide technical break/fix support for customer solutions.
• Manage workflow and close open incidents.

Skills

Technical break/fix support

Installation of equipment

IP experience

Network infrastructure knowledge

Job description

Field Technician (Previous Relevant Experience Required), West Midlands

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin when needed.

This is a great opportunity to work for a company that delivers services to public sector customers and plays a part in keeping the country safe and saving lives.

We want to hear from you if you have demonstrable experience in:

1. Assisting with the installation of equipment and materials using latest contract manuals and procedural documents to required standards of quality and time, under the guidance of the Project Lead Engineer / Field Engineer.
2. Providing technical break/fix support for installed customer solutions.
3. Escalating via Field Engineer / Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature.
4. Reviewing open incidents daily for your region, actively managing your workflow and utilization to close open incidents.
5. Ideally, IP experience and knowledge of working on network infrastructure products and PCs.

What we offer at Telent:

A career at Telent can span sectors, roles, technologies, and customers, providing opportunities to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We foster an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits include:

• Company vehicle
• Medical insurance
• 34 days holiday, including public holidays, with options to buy or sell five days annually
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Rewards scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. Our work helps connect communities using the latest technology and innovation. Join us to make a real impact, fulfill your potential, and deliver high performance. We are a team of over 3,000 dedicated professionals committed to excellence.

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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