Field Technician (Previous Relevant Experince is Required)

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician in Edinburgh to support public sector customers. The role involves installation, technical support, and managing incidents. The company offers a career with growth opportunities, a vehicle, medical insurance, and a pension scheme.

Benefits

Company Vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Demonstrable experience in installation and technical support.
• IP experience and knowledge of network infrastructure products preferred.

Responsibilities

• Assist with installation of equipment and materials.
• Provide technical break/fix support for customers.
• Manage workflow and close incidents.

Skills

Technical support

Installation

Problem Management

IP knowledge

Network infrastructure

Job description

Field Technician (Previous Relevant Experience is Required), Edinburgh

Client: Telent

Location: Edinburgh, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 11

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

Field Technician

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin when required.

This is a great opportunity to work for a company that delivers services to our public sector customers and plays a vital role in keeping the country safe and saving lives.

We want to hear from you if you meet the following criteria:

Demonstrable experience of:

• Assisting with the installation of equipment and materials using the latest contract manuals and procedural documents to the required standards of quality and time, under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical break/fix support for customers' installed solutions.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature.
• Reviewing open incidents daily for your region, actively managing your workflow and utilization to close incidents.
• Ideally, IP experience and knowledge of working on network infrastructure products / PCs.

What we offer at Telent:

A career at Telent can span sectors, roles, technologies, and customers, providing opportunities to develop, learn new skills, and make an impact. We are growing, and we rely on our committed team to deliver excellence.

We foster an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits include:

• Company Vehicle
• Medical insurance
• 34 days holiday, including public holidays, with options to buy or sell five days annually
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure in the UK. Our work helps connect communities and individuals using the latest technology and innovation. Joining us means making a real impact and fulfilling your potential as part of a dedicated team of over 3,000 professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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