Field Technician III

ZipRecruiter; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Technician III to join their team in providing essential IT support. This role involves installation, troubleshooting, and maintenance of critical IT systems, ensuring operational functionality at the Gunter Annex. The ideal candidate will possess a strong background in IT support, with a focus on hardware and software issues, and will be adept at working both independently and collaboratively. This position offers an exciting opportunity to contribute to mission-critical operations in a dynamic environment, making a significant impact on the organization’s success.

Qualifications

• 3+ years of experience in IT support or field technician role.
• Active Secret Clearance and DoD 8140 Certification required.

Responsibilities

• Install, configure, and maintain IT hardware and software.
• Provide technical support and troubleshoot issues for users.

Skills

Troubleshooting hardware

Software support

Networking issues

Technical documentation

User support

Education

CompTIA Security+ Certification

CompTIA Network+ Certification

Tools

ServiceNow

Job description

Job Description

About Us:
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.

Position: Field Technician III (Gunter Annex)

Location: Gunter Annex, Maxwell AFB, AL
Clearance Requirement: Secret Clearance
Certification Requirement: DoD 8140 Compliance
Experience Level: Mid-Level (3-5 years of experience)

Overview:

The Field Technician III will provide technical support and maintenance for various IT systems and equipment at Gunter Annex. Responsibilities include installation, troubleshooting, and repair of hardware and software, supporting daily operations, and end-user support for mission-critical systems. The role requires the ability to work independently and as part of a team to ensure operational functionality of IT systems.

Key Responsibilities:

• Install, configure, and maintain IT hardware and software, including servers, desktops, printers, and networking equipment.
• Perform diagnostics and preventive maintenance on IT infrastructure.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide technical support to users and respond to service requests via ticketing systems such as ServiceNow.
• Coordinate repairs and replacements with vendors.
• Document technical procedures and user manuals.
• Ensure compliance with DoD cybersecurity and configuration standards.
• Perform backups and system restore operations.
• Assist with system upgrades and recommend operational improvements.
• Support VPN, wireless networks, and specialized systems.
• Conduct site surveys and assessments for IT installations.

Required Qualifications:

• Active Secret Clearance.
• DoD 8140 Certification (e.g., CompTIA Security+).
• Minimum of 3 years in a field technician or IT support role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Strong understanding of IT infrastructure and system configurations.
• Familiarity with ticketing systems like ServiceNow.

Additional Qualifications:

• Experience with VDI and remote access configurations.
• Knowledge of military IT systems and protocols.
• Relevant certifications such as CompTIA Network+.
• Strong communication skills.

Equal Opportunity Employment:

Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, genetic information, or any other protected characteristic under applicable law.

Please note: All roles require a 5-panel Hair Follicle Drug test.

Job Posted by ApplicantPro