Field Technician II

ZipRecruiter; Wallasey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT support is seeking a dedicated technician to provide onsite assistance to clients. The role involves troubleshooting hardware and software issues, ensuring excellent customer service, and requires strong technical skills. Candidates should have a valid driver's license and relevant technical certifications. This position includes a comprehensive benefits package and opportunities for professional development.

Benefits

12 days of accrued vacation

6 days Sick time

Medical, Dental, and Vision insurance

Company paid Life, STD, and LTD

401k with company match

Profit Sharing

Qualifications

• Minimum 2 years industry experience supporting Microsoft-based environments.
• Strong technical knowledge of small to medium sized business networks.

Responsibilities

• Provide onsite support for user problems relating to hardware and software.
• Log, diagnose, and repair reported problems.
• Communicate advanced issues to Tier 2 staff.

Skills

Customer Service

Problem Solving

Technical Knowledge

Writing Skills

Multi-tasking

Education

Technical Certification (CCENT or CompTIA Net+)

Tools

Ticketing Software

Job description

Job DescriptionJob DescriptionDescriptionThe focus of this position is to make IT Easy for Mytech clients by supporting their network infrastructures and the end users by going onsite for work that cannot be performed remotely. This position will be part of our Service Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.
Key Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Skills, Knowledge and Expertise

• Valid Driver's License
• Technical Certification requirements; CCENT or CompTIA Net+
• Minimum 2-years industry experience, specifically supporting Microsoft-based environments.
• Strong technical knowledge and understanding of small to medium sized business networks, infrastructure, and equipment
• Ability to concisely document processes, issues, resolutions; strong writing skills
• Ability to multi-task, prioritize and respond with a sense of urgency.
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Experience working with ticketing software desired
• Demonstrated knowledge of standard help desk service call methods and procedures
• Exceptional ability to develop productive and positive customer relationships

BenefitsMytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing