Field Technician Apprentice

ZipRecruiter; Lancaster; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Description

For fifty-nine years, Ronco has been providing best in class services to organizations that focus on servicing the common good, such as the federal government, healthcare, state/local government, and education. Our purpose is to create better connections through audio visual systems, nurse call systems, and telecommunications. With our legacy of success and continued growth, we are pleased to announce that we are seeking a Field Technician Apprentice in your area!

Do you enjoy working with low voltage systems? Are you looking to get your foot in the door at a great company that provides you with practical, on-the-job training and the opportunity for advancement? Do you want a job that gives you a great work-life balance and capitalizes on your strengths? Do you want to work in an inclusive environment that values individuals for their uniqueness and celebrates? Is job security important to you? If that sounds good, we may have what you are looking for!

What You Will Be Doing:

• Successfully completing a six-month entry level training program that involves in-person, virtual, and online courses and supervised and mentored work in the field.
• Performing mentored service calls, project tasks, and associated documentation in a timely manner.
• Performing mentored changes in programming.
• Terminating cabling in various field locations under mentorship.
• Performing mentored onsite installations, repair, maintenance, and testing of system components.
• Educating customers on the correct use and upkeep of their product under mentorship.
• Providing mentored training to customers or end-user personnel on the operation and maintenance of systems.
• Troubleshooting customer issues and resolving issues under mentorship.
• Handling basic customer issues under mentorship and referring more complex issues to higher-level staff.
• Establishing, building, and maintaining positive relationships with customers and team members throughout the apprenticeship.
• Communicating all progress/changes to the customers, the company, and the technical staff.
• Coordinating the shipping of project equipment.
• Acquiring and maintaining required certifications.

Requirements for Success:

• A High School Diploma or GED
• Basic computer fundamentals to include hardware vs. software, keyboard use, downloading, uploading, and saving data, sending and receiving emails, basic word processing, and general web browsing.
• Strong and attentive customer service skills.
• Problem identification and resolution skills.
• Written and verbal communication skills.
• Professional, reliable, highly organized, and punctual.
• Ability to successfully complete the entry level training program.
• Ability to demonstrate Ronco’s Values.
• No previous field technician experience is required.
• Maintains a clean driving record.

Why Choose Us:
In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?

This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Ronco is a drug-free workplace. Employment is subject to passing a drug test.

Ronco is an Equal Opportunity Employer.