Field Technician

Kantar Media UK Ltd; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading media measurement company is seeking a field technician to install and maintain metering equipment in homes. The ideal candidate will have technical expertise, a driving license, and strong customer care skills. Responsibilities include educating users on equipment and managing service appointments. This role requires flexibility in working hours, including weekends, and offers a company vehicle.

Qualifications

• Proven experience in A/V systems installation.
• Ability to work independently and manage time effectively.
• Full driving license with minimal points.

Responsibilities

• Install and maintain metering equipment in homes.
• Educate panel members on equipment use.
• Report field activities including upkeep of company vehicle.

Skills

Technical installation

Customer care

Networking knowledge

AV systems installation

Education

Qualification in electronics or related field

Job description

Overview

Company description: Do you have a strong interest in new technology? Have you been active installing into the AV, Satellite or Networking market?

If you know your HDMI from your Optical, are comfortable finding your way around a PC/Laptop, looking for a rare chance to join an established team forming part of global operations - and you reside in, or within easy reach of Bristol– we want to hear from you…

Job description

We are looking for field technicians; the ideal candidate will also have a driving licence, flexibility of work hours and days, requiring some weekend shifts, and will be covering a wide area along the M4 corridor.

The technician is also responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes to: The ideal candidate would have a wide-ranging technical skill set based around installation and fault finding of domestic networking, software and AV equipment. We would also consider a background in commercial installation and support of video conferencing and multiroom installations and IT services.

Required profile

• Technical ability to install & service the TV metering equipment.
• Knowledge of home networking, routers, Windows PCs and Apple Macs/ Excel / Word and Hardware / software configurations and installations.
• The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner.
• Exemplary customer care skills. Meters are installed only with the permission of the panel members, and it is essential that the field technician remains professional in all dealings with panel members.
• Demonstrable experience of A/V systems/installation in domestic environments.
• Knowledge of TV and peripheral technology, supplemented possibly with a qualification in electronics, audio, video, or television servicing.
• Ability to work unsupervised and remotely, making work schedules as required.
• Basic understanding of home networking broadband and routers
• A full driving licence with no more than 6 points (a company vehicle is provided).
• C.R.B check documentation

Daily duties

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve or escalate any problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar management, office staff & panel members as necessary.
• Report all field technician activity, including appointments, visits made, mileage etc.
• Timely return all faulty meter equipment, clearly labelled.
• Maintain the company vehicle in a roadworthy, clean condition.
• Ensure SLA’s (Service Level Agreements) are satisfied within specific timeframes.
• The role will provide a company car and will require flexibility of work hours and days, requiring some weekend shifts.

What we offer

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.