Field SW Support Service Specialist

Elekta; Chatham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Software Support Specialist in Chatham, UK, to provide technical support for software solutions that assist healthcare professionals. The ideal candidate will troubleshoot issues in complex clinical IT environments, offer first-level training, and ensure high customer satisfaction. Strong technical skills in Windows and SQL environments are essential. Join us to make a difference in cancer care.

Qualifications

• Experience in medical imaging or clinical use of radiotherapy products is desirable.
• Excellent knowledge of local language and good knowledge of English.
• Able to travel up to 20% in the assigned territory.

Responsibilities

• Act as primary contact for customers on service-related software issues.
• Troubleshoot and resolve issues in Windows Server and SQL-based environments.
• Document incidents, actions, and resolutions per compliance standards.

Skills

Troubleshooting Windows client and server

Knowledge of SQL installation/configuration

Networking configuration

Experience in a support environment

Strong communication skills

Education

Completed studies in information technology or similar engineering sciences

Tools

Virtualization tools

Citrix

Job description

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

At Elekta, we are united by a clear purpose: to improve, prolong and save lives. Our advanced oncology and radiotherapy software solutions are used globally to treat cancer and brain disorders. Now, we’re looking for a Field Software Support Specialist to join our high-performing team – someone who thrives in dynamic environments and is passionate about supporting technology that truly matters.

As a Field Software Support Specialist, you will serve as the central point of contact for service-related matters concerning Elekta software and third-party integrations within your region. You’ll manage and resolve technical issues in complex clinical IT environments, deliver first-level training, and ensure outstanding customer satisfaction through proactive and responsive support.

What you’ll do at Elekta

• Act as the primary contact for customers on all service-related software issues.
• Troubleshoot and resolve issues in Windows Server and SQL-based environments (remote & on-site)
• Proactively monitor systems and perform preventative support.
• Handle technical inquiries via phone and manage prioritization and planning of service tasks.
• Document incidents, actions, and resolutions per Elekta and local compliance standards.
• Communicate clearly with both internal teams and external stakeholders.
• Escalate complex issues and ensure timely resolution
• Provide first-level software training to local hardware service teams.
• Champion customer satisfaction and propose improvements
• Maintain ongoing dialogue with Sales and Service Management regarding customer insights.

What You Bring

• Completed studies in a field of information technology or similar engineering sciences.
• Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.
• Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.
• Experience in a support environment is desirable.
• Excellent knowledge of local language and good knowledge of English, both written and spoken.
• Strong analytical skills with an excellent feel for dynamically changing situations and priorities.
• Interest and curiosity in acquiring knowledge independently.
• Strong communication skills and enjoy interacting with people.
• High degree of self-organization, ability to work in a team and personal responsibility
• Exceptional self-motivation and flexibility.
• Able to travel up to 20% in the assigned territory.

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.