Field Support Technician

The Rank Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the gaming industry seeks a Field Support Technician to enhance operations and support gaming products across the UK. The role involves close collaboration with support teams, managing software updates, and providing essential on-site training. Candidates should possess excellent communication skills and proven experience in a support role, with a willingness to travel within the Birmingham/Midlands area.

Benefits

Car allowance

Staff uniform provided

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work flexibly and adapt to new ideas.
• Effective time management and prioritization skills.

Responsibilities

• Support gaming products across the region to maximize revenue.
• Update software on equipment in line with company policy.
• Provide on-site training post-software updates.

Skills

Communication

Interpersonal skills

Time management

Adaptability

Education

Proven experience as a Support Technician

Job description

Company Description

At Grosvenor Casinos, we don’t just offer a place to work — we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues — they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth — to become the UK's most loved casinos.

That’s where you come in.

Job Description

As a Field Support Technician, you will be responsible for supporting the products within the gaming operation across the region and estate to maximize revenue and profit opportunities. This role works closely with suppliers, support teams, and operations to ensure a quick response to product moves and to undertake product installations and layout alterations, ensuring all activities comply with company policy and health and safety standards.

Main Accountabilities & Responsibilities

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software on equipment to keep all software-based systems current, in line with company policy.
• Provide on-site training to club operations teams after software or equipment updates/upgrades.
• Assist IT with day-to-day on-site issues where possible.
• Act as liaison engineer with subcontractors performing equipment maintenance.
• Investigate and identify new technology that could benefit operations, and communicate findings to the Technical Manager.
• Familiarize yourself with existing and new gaming products or equipment to minimize downtime during moves.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work flexibly and adapt to new ideas.
• Team player with initiative and independence.
• Effective time management and prioritization skills.
• Willingness to work additional hours and overnight stays as required.
• Ability to perform under pressure.
• Proven experience as a Support Technician or similar role.
• This is a field-based role requiring daily travel to venues.

Additional Information

• Car allowance and staff uniform provided.
• Support region includes Birmingham/Midlands area, with travel to surrounding venues.

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