Field Support Representative

MBDA S.A.S.; Portsmouth; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Company bonus

Pension

Overtime

Flexi Leave

Flexible working

Enhanced parental leave

Free car parking

Meal subsidies

Job summary

MBDA S.A.S. is seeking a Field Support Engineer based in the Portsmouth Dockyard to support maritime weapon systems. You will work at customer locations, respond to technical queries, and implement improvements to ensure product availability and quality.

A hands-on approach, flexibility to travel, and understanding of MOD processes are essential. The role requires security clearance (BPSS) and offers a company bonus, a strong pension, and potential overtime.

Qualifications

• Hands-on engineer with naval domain experience.
• Ability to respond to technical queries and support at customer sites.
• Mentor junior staff and cooperate with multiple teams.

Responsibilities

• Provide field support at customer locations within Portsmouth and overseas as required.
• Respond to technical queries from customers in a timely manner.
• Maintain and calibrate tools and equipment to minimise disruption and ensure quality.
• Lead Contractor's Working Party when required and ensure compliance with Company Approval.

Skills

Hands-on engineer

Customer liaison

Problem solving

Mentoring

Naval domain experience

Interpersonal skills

Job description

• You will work as part of the Field Support Team for our Maritime based weapon systems, providing support to the customer at various locations as required within the scope of your Company Approval.
• Work as a Field Support Engineer within a Contractor's Working Party, at the Customer's location, in the UK or overseas, within the scope of Company Approval.
• Respond to Technical Queries from the Customer in a reasonable and timely manner
• Initiate and implement process and technology improvements to deliver Continuous Improvements in MBDA Quality and product availability.
• Ensure all necessary tools and equipment are available for use or perform timely replacement and or calibration to secure minimal disruption.
• Assist other organisations with information and technical support regarding Company Products during Support, Installation and Commissioning activities, at the Customer's location.
• Be sensitive and appropriately responsive to the UK and any Export customer's local culture, behaviour and requirements.
  A unique opportunity has arisen which requires the specialist skills and knowledge of somebody with experience as a 'hands on engineer' to work as a Field Support Engineer for MBDA's range of Maritime weapon systems. Experience of working within the naval domain would be an advantage.
  Location: 100% BASED IN PORTSMOUTH DOCKYARD!!!
• You need to be a practical 'hands on' engineer willing to work with the Missile System Designers, the MOD and the Royal Navy.
• Possess strong interpersonal skills as you will need to be able to work with a variety of different types of people and while maintaining a willing, helpful attitude and a calm professional manner, even when things are changed at the last minute.
• Sound knowledge of the MOD structure and engineering processes whilst keeping yourself up to date in the relevant technical areas.
• Be flexible and adaptable in your work, with the capacity to gain competencies in (and support) multiple products.
• Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to respond to technical queries from the Customer.
• Provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
• Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
• You may be required to lead a Contractor's Working Party, at the Customer's location, in the UK and overseas, within the scope of Company Approval.
• Having experience and a working knowledge of the Naval Air Defence environment and experience of working with a Trials Team would be beneficial.
• Be able to mentor other, more junior, staff as appropriate.
  Salary: Up to £53,000 depending on experience
• Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
• What we can offer you:
• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more