Field Support Engineer - IVS

L3Harris Technologies, Inc.; Farnborough; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension 8% employer

Life Assurance 4x salary

Group income protection

Flexible benefits

Family assistance program

Professional membership reimbursement

Job summary

L3Harris Technologies, Inc. in Farnborough is seeking a Field Support Engineer - IVS to provide technical training, product demonstrations and field support across the EMEA region. The role is based in Farnborough with hybrid working and extensive international travel.

You will deliver curricula, assist sales with technical proposals, install systems and resolve customer issues, while maintaining high security standards and ensuring compliance with UK nationality and clearance requirements.

Qualifications

• Detailed knowledge of firearms bore sighting and zeroing procedures.
• Experience developing, implementing and delivering curriculum per DSAT guidelines.
• Planning and executing capability demos, briefings and competitive trials.

Responsibilities

• Deliver formal technical training on company products.
• Execute product demonstrations and support field trials.
• Perform installation services for customers in the EMEA region.
• Provide pre-sales and post-sales technical support.
• Prepare and present design, application and service information to sales staff and customers.

Skills

Firearms bore sighting

DSAT curriculum

Capability demos & briefings

Technical support

UK/NATO clearance

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Field Support Engineer - IVS Job Location - Farnborough (Hybrid) Job ID - 44277 About this opportunity and L3Harris UK Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains. L3Harris in Farnborough specialises in secure ground and airborne communication and network systems for the military, international forces and commercial customers. We engineer and maintain night vision goggles, radar systems and tactical radios. The L3Harris Falcon family of radios delivers network-centric communications for superior command and control, real-time voice, data, full-motion HD video and crossbanding for mission-critical communications in a single, integrated platform. Notably, we are the proud designer, supplier and maintainer of the 50,000 tactical radios in the Bowman tactical C4I system in service with the UK Armed Forces and are working to define and deliver the next generation system, Morpheus. Responsible for field and factory based technical support of L3Harris Communications Systems, Integrated Vision Solutions (IVS) advanced night vision and electro-optical equipment's, in the EMEA region. Based at Farnborough, Hampshire, with extensive international travel. L3Harris, Integrated Vision Solutions (IVS) is a global leader in the development and production of advanced night vision and electro-optical technology and systems for the U.S. military, federal agencies, public safety and sporting communities, and international markets. As part of L3Harris., and its Communication Systems business Segment, IVS is made up of leading and complementary military and commercial divisions: Insight Technology and Electron Tube Operations (ETO). A few of our employee benefits are:

• Hybrid working where possible
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What the role will involve The responsibilities of your role will include the following: Predominantly required to deliver formal technical training courses on company products, execute product demonstrations, support field trials/testing and perform installation services as applicable to customers within the EMEA region. Provides pre-sales and/or post sale technical support of company products/systems. Provides, presents and interprets design, application and service information to sales staff and customers. Assesses and analyzes technical application of company products and competing equipment to meet customer needs. May design systems to satisfy customer needs. Prepare detailed product specifications to sales staff and customers. Provides follow-up support in disseminating technical information on specific applications. May prepare and present sales proposals.

What you'll bring The role requires the following experience and skills:

• Must have a detailed understanding and working knowledge of firearms bore sighting and zeroing procedures.
• Must have experience developing, implementing and delivering curriculum in accordance with the Military Approach to Training i.e. DSAT
• Planning, preparation and execution of capability demos, briefings and competitive trials.
• Provision of in-country & remote technical advice and support to customers as well as via telephone, e-mail or written media.
• Able to hold UK SC & NATO secret clearance

Important to know Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. #LI-Hybrid (remove if fully onsite) #SpecApplicaitonsEngrg #LI-GP1 L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

• Must have a detailed understanding and working knowledge of firearms bore sighting and zeroing procedures.
• Must have experience developing, implementing and delivering curriculum in accordance with the Military Approach to Training i.e. DSAT
• Planning, preparation and execution of capability demos, briefings and competitive trials.
• Provision of in-country & remote technical advice and support to customers as well as via telephone, e-mail or written media.
• Able to hold UK SC & NATO secret clearance

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)