Field Support Analyst

Global Experience Specialists; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology support company in Birmingham seeks a Field Support Analyst to manage user accounts, provide technical support, and ensure system reliability. The ideal candidate has a strong grasp of WAN technologies, excellent communication skills, and a proactive approach. This full-time role offers a competitive salary based on experience, with opportunities for career advancement.

Qualifications

• Experience working with WAN technologies.
• Expertise in managing user accounts and groups.
• Excellent communication skills to explain technical concepts.

Responsibilities

• Managing user accounts including creation and deletion.
• Maintaining user groups for access management.
• Performing regular maintenance on computer equipment.
• Diagnosing and troubleshooting system issues.
• Providing technical support to users.

Skills

WAN technologies

Networking principles

User account management

Excellent communication

Proactive mindset

Job description

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VacancyField Support Analyst Job Reference Number VN3 Employment Type Permanent Job Advert

Are you a tech-savvy problem-solver with a passion for empowering users and keeping systems running smoothly? If so, we want YOU to be our next Field Support Analyst!

At GES, we're on a mission to revolutionise IT support, and we need a dynamic individual like you to join our team. As a Field Support Analyst, you'll be the superhero behind the scenes, ensuring our users have everything they need to succeed while keeping our systems in top-notch shape.

What you'll be doing:

1. Managing user accounts like a pro, handling everything from creation to deletion and password resets with ease.
2. Expertly managing and maintaining user groups, ensuring the right people have access to the right resources at all times.
3. Performing regular maintenance on computer equipment to keep it running smoothly and prevent any technical glitches.
4. Diagnosing and troubleshooting system and equipment issues.
5. Providing top-notch technical support to our users, helping them navigate any IT-related challenges with patience and expertise.

What we're looking for:

1. Experience working with WAN technologies and a solid understanding of networking principles.
2. Proven expertise in managing user accounts and groups, with a knack for simplifying complex processes.
3. A passion for technology and a natural curiosity about how things work.
4. Excellent communication skills and the ability to explain technical concepts clearly to non-technical users.
5. A proactive mindset and a willingness to tackle any challenge that comes your way.

Development and benefits

At GES, we aim to equip you with the tools to progress in your career. With internal opportunities for advancement and support from line managers, growth is a key focus.

This is a full-time role offering a competitive salary, dependent on experience. Our reward strategy ensures salaries reflect your skills and expertise.

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Salary: Competitive