Field Support Administrator

Lanes Infrastructure; Chertsey; On-site; GBP 27,000; Full time

Job summary

A leading company in the infrastructure sector is seeking a Field Support Administrator for their Waste Network Division in Chertsey. The role involves managing engineer schedules, analyzing job productivity, and upholding health and safety standards, all while providing excellent customer service in a supportive environment.

Benefits

24 days holiday plus bank holidays

Health cash plan

Onsite parking

Auto-enrollment pension scheme

Wellbeing support

Qualifications

• Hardworking and respectful.
• Ability to interact effectively at different levels.
• Resourceful and able to work independently under pressure.

Responsibilities

• Manage submissions of engineer hours and on-call rota.
• Generate sickness reports and maintain depot documents.
• Assist with engineer interviews and conduct drug tests.

Skills

Interpersonal Skills

Communication Skills

Proactivity

Multitasking

Tools

Microsoft 365

Google Suite

Job description

At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. We are the UK’s largest independent specialist infrastructure delivery partner, with a turnover exceeding £530 million (EBITDA £45m), over 4,000 employees, and a nationwide network of operational locations. Our services cover the majority of the FTSE 100 & 250 companies.

We prioritize strong leadership, supporting our people to ensure they are engaged, rewarded, and recognized, while delivering operational excellence and maintaining quality and compliance as key differentiators.

This role is crucial in ensuring our organization is recognized for quality, compliance, and reliability. The ideal candidate will support the wider team of field support administrators, work efficiently, take initiative, and manage their workload effectively in a fast-paced environment.

Position: Field Support Administrator

Location: Chertsey STW, Home Counties South Region (Chertsey, Surrey)

Job Type: Permanent, Full-time

Hours: Monday to Friday, 37.5 hours per week (start times to be discussed)

Salary: £27,000 per annum

Benefits: 24 days holiday plus bank holidays, health cash plan, onsite parking, auto-enrollment pension scheme, wellbeing support, friendly environment.

About The Role

We are growing and looking for customer-focused individuals to join our Waste Network Division, delivering solutions for wastewater network and drainage issues. Responsibilities include:

1. Submitting engineer hours and on-call rota to payroll
2. Managing holiday and generating reports
3. Updating regional calendar and rota
4. Generating sickness reports
5. Taking notes during investigations and disciplinaries
6. Booking courses and managing certificates
7. Uploading CCTV footage for Thames Water
8. Analyzing jobs for productivity and pricing
9. Conducting drug and alcohol tests when necessary
10. Assisting with engineer interviews
11. Maintaining depot documents and posters
12. Managing orders, PO numbers, and delivery notes
13. Challenging parking tickets and managing stationary and PPE supplies
14. Filing documents in HR systems, including new starters, leavers, investigations, and training certificates
15. Supporting regional managers and ad hoc projects
16. Adhering to Lanes Group policies

If you enjoy delivering excellent customer service, thrive in a varied environment, and want to develop your career, we are the right company for you. The key is to work safely and efficiently to ensure customer satisfaction.

About You

The ideal candidate will:

• Be hardworking and respectful
• Follow health and safety standards
• Have strong interpersonal skills
• Possess basic knowledge of Microsoft 365 and Google Suite
• Have good communication skills
• Be resourceful and proactive
• Be able to multitask, prioritize, and work independently under pressure
• Ability to interact effectively at different levels

We are committed to diversity and inclusion, providing equal opportunities to all applicants, and supporting mental health initiatives.