Field Services Technician 2

Cubic Corporation; Greater London; On-site; GBP 42,000 - 52,000; Full time

Job summary

Cubic Transportation Systems in London is seeking an experienced maintenance technician to service and repair CTS equipment. You will perform first and second line maintenance, respond quickly to faults and work to maximize device reliability and system uptime.

The role provides exposure to automated fare collection and contactless payments, with training and KPI-driven development, contributing to safety and performance in public transport operations.

Qualifications

• Hands-on experience in high-tech service/maintenance.
• A recognised engineering qualification.
• Experience in service/maintenance environments.
• Proven customer service skills.
• Good communication skills.

Responsibilities

• Carry out first and second line maintenance on CTS equipment.
• Respond to and repair Cubic devices promptly to maximise availability.
• Assist with installation or commissioning as required by CTS management.
• Ensure compliance with Health and Safety at Work Act and ISO standards.
• Support stock control or fault control as needed.

Skills

Hands-on maintenance

Customer service

Communication skills

Education

Engineering qualification

Job description

Business Unit: Cubic Transportation Systems

Company Details

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Summary

The purpose of this role is to ensure that Cubic equipment is responded to, returned to full service and maintained to the highest standard possible whilst achieving relevant contractual SLA’s. This position offers the opportunity to work at the cutting edge of technology within the transportation sector. With an extensive list of high profile projects you will be exposed to all areas of transportation technologies including the latest innovations in automated fare collection and contactless payments. Continuous variety and guidance from senior members of the team will afford you the opportunity to become a subject matter expert within this sector.

Essential Job Duties and Responsibilities

• To carry out first and second line maintenance on any equipment as contracted to CTS at any time
• Respond and repair Cubic devices in a timely manner and follow defined maintenance procedures to maximise device reliability and availability.
• To undertake the training and development programme provided to the best of your ability.
• To constantly improve performance through training, experience and KPI feedback.
• To minimise downtime on fault call outs.
• To assist with the installation or commissioning of equipment as required by CTS management.
• To ensure that all relevant working practices comply with the statutory Health and Safety at Work Act and external Customer requirements as applicable.
• To deliver and/or collect equipment modules from stores locations
• To assist with stock control or fault control if deemed necessary by CTS management.
• To aim at maintaining of quality principles compatible with current ISO standards.
• Comply with Cubic’s values and adherence to all company policy and procedures.
• In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Minimum Job Requirements

Qualifications Essential:

• Proven ‘hands on’ experience working in a high-tech Service/Maintenance environment
• A recognised Engineering Qualification.
• Experience of working in a Service/Maintenance environment.
• Proven customer service skills.
• Good communication skills.

Desirable:

• HNC or equivalent in Electronics or Mechanical Engineering.
• Worked on SLA driven contracts with call to fix and system availability criteria.

Worker Type: Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions. Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!