Field Services Manager - Oxfordshire

Churchill Retirement Living; Oxford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company car or cash for car

Mileage reimbursed

Birthday off

Pension plan

Private medical cover

Health screening

Life assurance

Eye care vouchers

Staff incentives

Charity fund matching

Job summary

Churchill Estates Management is seeking a Field Service Manager to oversee Major Works across retirement developments, coordinating with subcontractors and project teams to ensure high standards of compliance and quality.

You will manage works such as Fire Safety upgrades, asset replacement, and building improvements, while minimising disruption and ensuring timely delivery. A proactive, detail-oriented leader with strong communication skills is essential.

Qualifications

• Experience in facilities/site management environments, preferably in residential developments.
• Hands-on experience with major works and remedial projects.
• GCSE level C/5 in Maths and English; good IT skills and ability to adapt to new tech.

Responsibilities

• Manage contractor attendance, performance and quality for Major Works across developments.
• Review and manage external contractors and suppliers to drive continuous improvement.
• Communicate with operational teams and stakeholders to minimise disruption and maintain transparency.

Skills

Facilities management

Site management

Contractor management

Stakeholder communication

Project coordination

Education

GCSE Maths & English (C/5)

Tools

MS Office

Job description

Job title: Field Service Manager (leasehold retirement property services)Location: Field based, with frequent travel to the central regions including Oxfordshire & BerkshireHours: 37 per week, Monday to FridayPackage: Competitive salary, Company car or cash for car allowance, plus excellent Colleague benefits

About the role

As Field Service Manager, you will oversee the delivery of planned and reactive Major Works across our developments, ensuring projects are completed to the highest standards. This could include managing works such as Fire Safety upgrades, Warden CallSystem upgrades, asset replacement, building improvements, and all manner of Section 20 Qualifying Works projects. You will work closely with subcontractors, Building Surveyors, Project teams, and Operational colleagues to ensure compliance, minimise disruption, and maintain quality throughout the development lifecycle.

Main responsibilities

• Manage contractor attendance, performance and quality for all Major Works projects, ensuring works are delivered to the highest standards of quality and compliance.
• Proactively review and manage external contractors and suppliers, acting on feedback from customers and colleagues to drive continuous improvement
• Communicate effectively with operational teams and stakeholders during works, minimising disruption and maintaining transparency.
• Monitor and report on project success and lessons learned, identifying areas of improvement and implementing corrective actions where necessary.
• Review and authorise invoices and payments for suppliers and subcontractors, challenging discrepancies or poor performance where necessary.
• Collaborate with Building Surveyors and the wider Property Services team to deliver the right solutions for our developments and our customers.

About you

Our new Field Service Manager will demonstrate proven experience in a similar role, or strong knowledge of facilities management /site management environments, ideally within residential developments. Hands on experience overseeing major works and remedial projects is essential, and it is desirable for your experience to have included fire safety, building improvements, and asset replacement. You will be educated to GSCE level C/5 in Maths and English, with good IT skills in MS Office, and the ability to embrace new technologies. Your personal attributes will show that you are highly self-motivated with excellent communication and problem-solving skills. You will enjoy working in a fast-paced environment, working to deadlines and remaining calm under pressure. You will also have strong organisational skills and attention to detail. A valid UK driving licence is essential to carry out this role.

Your rewards

• Competitive salary
• Cash for car or company car
• Mileage and expenses reimbursed
• Annual holiday entitlement - 25 days, plus Bank Holidays
• Day off on your birthday
• Group Personal Pension Plan
• Private medical cover
• Health Screening
• Life Assurance
• Eye Care vouchers
• 200 John Lewis vouchers for expectant parents
• Colleague, Client and Land Introduction incentives
• Charity fund matching through Churchill Foundation

About us

Churchill Estates Management is a wholly owned subsidiary of Churchill Retirement Plc. The business has grown year on year since launching in 2006 and we now manage more than 250 retirement developments, 9,000 apartments, supporting over 11,000 retired people nationally. Our Head Office, based in Ringwood, provides vital centralised services in support of our retirement developments who in turn are supported by a team of experienced Regional and Area Managers, right across the UK. Our service is about so much more than simply buildings and facilities management, we provide an enhanced lifestyle for our homeowners in their retirement. You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind. We are an ambitious and innovative company who have a clear growth strategy for the years ahead. Our Vision is to be the best property management company in the UK. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.