Field Services Engineer - West London

Betfred; London; On-site; GBP 33,000; Full time

Job summary

A leading sports betting company in London is seeking a skilled Field Services Engineer to provide a comprehensive engineering service across their UK Retail Estate. The successful candidate will be responsible for installation, maintenance, and repair of network infrastructure and IT equipment. This role demands strong problem-solving abilities and flexibility for travel, ensuring compliance with health and safety regulations while maintaining effective communication with the management team.

Benefits

Salary of £32,882.72 per annum

Bonuses and incentives

Cashback offers

Pension contributions

24/7 virtual GP service

Employee Assistance Programme

Eye care benefits

Qualifications

• Possession of a full, valid driving licence is essential.
• Willingness to travel medium to long distances as part of the role.
• Strong interpersonal skills with the ability to communicate clearly and effectively in both written and verbal forms.
• Competent in technical operations relevant to the role, with the ability to learn and apply new tools and systems effectively.

Responsibilities

• Responsible for the installation, maintenance, and repair of network infrastructure and IT equipment.
• Ensure full compliance with all relevant Health and Safety legislation.
• Report for duty as scheduled and coordinate with Workshop and Logistics as needed.
• Provide regular updates to the engineering management.

Skills

Problem-solving abilities

Interpersonal skills

Technical operations knowledge

Network support abilities

Computer usage proficiency

Flexibility and adaptability

Job description

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Field Services Engineer - West London, London

Client: Betfred

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6ebf92f9f9da

Job Views: 7

Posted: 01.08.2025

Expiry Date: 15.09.2025

Job Description:

About Us

Our mission is to dominate the betting and gaming industry on a global scale, and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform, making it an exciting time to join us. With our new platform, we can pioneer new products and drive advanced, creative technologies, providing unrivalled experiences for millions of customers worldwide.

Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our platform's potential. If you want to help shape the future of betting and gaming, then it's time to join us.

Job Purpose

We are seeking a skilled and motivated Service Support Engineer to provide a comprehensive, cost-effective, and efficient engineering service across the Betfred UK Retail Estate. The successful candidate will support, maintain, repair, and refurbish IT equipment within our High Street Licensed Betting Offices.

Job Duties

• Install, maintain, and repair network infrastructure, audio/visual systems, CCTV, self-service terminals, IT equipment, and peripherals.
• Provide regular updates to management and maintain communication with the Retail Service Desk and Support teams.
• Ensure compliance with all relevant Health and Safety legislation.
• Report for duty as scheduled, ensuring equipment is available, and coordinate with Workshop and Logistics as needed.
• Support betting-related technical hardware and equipment to minimize operational downtime.
• Maintain high standards of technical support during business hours and sporting events.
• Complete installation reports and sign off on incident tickets.
• Install and decommission stock using Stock Audit systems.
• Secure and store equipment safely when not in use.
• Submit daily timesheets accurately and on time.
• Communicate proactively with internal and external departments to support operations.
• Perform daily vehicle checks, maintaining a professional appearance.
• Follow all company policies and procedures.
• Work safely, escalating safety concerns as needed.
• Perform other duties as assigned by senior management.

Knowledge, Skills and Experience

• Full, valid driving license is essential.
• Willingness to travel medium to long distances.
• Flexible with work schedules, including weekends and holidays.
• Comfortable with travel and staying away from home.
• Strong communication skills, both written and verbal.
• Proficient in general computer usage and digital tools.
• Good problem-solving skills with a logical approach.
• Ability to learn and apply new systems.
• Knowledge of networking principles and basic infrastructure support.
• Experience with Audio/Visual installation and RF distribution.
• Ability to follow instructions and work efficiently.
• Maintain professionalism in high-pressure environments.
• Proactive, solution-oriented, and resourceful.

What is in it for me

• Salary of £32,882.72 per annum
• Bonuses and incentives
• Monthly pension contributions
• Enhanced maternity and paternity pay
• 'Refer a Friend' bonus program
• Death in service benefit
• Discounts and cashback offers
• Long-service recognition
• Recognition for achievements
• Gifts for milestones
• Additional day off for wedding
• 24/7 virtual GP service
• Mental health support
• Financial wellbeing programs
• Savings schemes with bonuses
• Financial coaching
• Employee Assistance Programme
• Wellbeing resources via app
• Eye care benefits