Field Services Engineer (Level 2) - Fixed Term

Amentum; Theale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the defense and space manufacturing sector seeks a dynamic Field Services Engineer (Level 2) to join their IT support team. The role involves providing mobile IT support across multiple sites, ensuring service continuity, and enhancing user experience. Ideal candidates will be enthusiastic problem solvers with a solid IT support background and effective communication skills.

Benefits

Free single medical cover

Enhanced parental leave pay

Flexible working options

Professional development reimbursement

Qualifications

• Experience with IT support in a mobile environment.
• Ability to diagnose and resolve hardware and software issues.
• Experience using IT ticketing systems is desirable.

Responsibilities

• Provide L2 end-user IT support across various sites.
• Utilize ITSM to track and manage support requests.
• Deliver training and technical support to users.

Skills

Customer service

Problem-solving

Communication

Troubleshooting

Basic networking

Microsoft 365

Cloud platforms

Education

ITIL service management qualification

Prince2 project management qualification

Job description

Amentum Birmingham, England, United Kingdom

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Amentum Birmingham, England, United Kingdom

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We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for us. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the opportunity:

We are seeking a dynamic and customer-focused IT Field Services Engineer to join our amazing Amentum enterprise IT support team, working alongside other L1, L2 and L3 team members.

This is a full-time role and highly mobile in nature, alternating between a diverse range of Amentum sites, providing ‘on the ground’ presence and ensuring service continuity for our end users.

The target candidate will possess an established and solid ‘L2 IT support’ skillset and a ‘can-do’, highly proactive and energised attitude.

This role is crucial to the ongoing development of IT’s engagement with the business, and as such, will report to the Business Relationship Manager (BRM). The target candidate will support the BRM function (inc. liaison with the Incident, Problem, Change and Demand Manager) by helping develop proactive advice & guidance materials, communications and training videos that help minimise site-based issues and bolster service continuity.

Key Responsibilities

• Highly Mobile, covering various Amentum sites (inc. other sites, where appropriate)
• Hands-on, L2 end-user IT Support
• Utilises our ITSM ticketing system
• Diagnose and resolve hardware and software issues, including device swap-outs
• Deliver technical training and education to end-users as part of our Tech Bar programme
• Provide VIP support to key stakeholders
• Technical Troubleshooting
• End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications including meeting room facilities (video conferencing), fixed and mobile telephony
• Act as local "hands & eyes" support for other second and third-line support colleagues and external partners
• Assist with IT security incidents
• Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)
• Manage stock inventory of IT equipment
• General ticket management, ensuring all tickets are dealt with in a timely and professional manner
• Service Improvement and Collaboration:
• Proactively suggest and implement service improvements
• Actively supports the BRM programme
• Participate in IT Project Delivery, working closely with Project Managers and other project team members
  
  

Essential Skills And Attributes

• Excellent customer service and communication skills
• Strong problem-solving and troubleshooting abilities
• A "can-do" attitude and a positive, enthusiastic approach
• Willingness to undertake funded and self-paced training, to enhance skills & experience
• Ability to work independently and as part of a team
• Professional and presentable demeanour
• Ability to explain technical concepts to non-technical users
• Ability to work in a fast-paced environment
• Ability to work well under pressure
• A fun and engaging attitude
• Experience with IT ticketing systems
• Basic networking knowledge
• Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
• Cloud Platform experience, particularly Microsoft Azure
• Strong Microsoft 365 (inc. Office 365) skills and experience
• Experience with Video Conferencing and telephony systems
• Understanding of IT Projects
  
  

Desired Skills & Experience

• ITIL service management qualification
• Prince2 project management qualification
  
  

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s - find out more about our employee networks here.

We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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