Field Services Engineer - IT Hardware (Permanent)

ZipRecruiter; Glasgow; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading global provider of ICT Services is seeking Field Services Engineers for permanent roles in Glasgow. You will maintain and support IT hardware for clients while ensuring high customer satisfaction. Competitive salary plus benefits including car allowance, training opportunities, and a minimum of 25 days holiday.

Benefits

Access to in-house training & development

25 days holiday plus bank holidays

Company Pension Scheme

Private medical cover after 12 months

Employee referral programme

Qualifications

• Full valid UK driver's license required.
• Ability to work with IT hardware and software issues.
• Experience with data center and smart space technology is advantageous.

Responsibilities

• Provide on-site support for clients' IT hardware devices.
• Ensure timely resolution of incidents and maintain customer satisfaction.
• Provide training support to Junior Field Service Engineers.

Skills

Customer service

Analytical thinking

Problem-solving

Technical expertise

Education

MCSE certification

Network+/CCNA

Tools

SAN Server

Dell/Other vendor Certification

Job description

Job Description

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis.

Field Services Engineer

Full-time permanent role

£24,500 - £26,500 depending on experience + Car allowance + Fuel Card + etc. benefits

Role Overview:

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:

• To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
• Ensure assigned incidents are monitored, updated and progressed in a timely manner
• Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken

Essential Skills:

• A full valid UK drivers licence and personal Car with Business insurance.
• Able to demonstrate the right to work in the UK
• Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments
• Strong customer service skills
• Analytical and problem solving mindset

but not essential skills:

• MCSE certification
• Manufacturer Enterprise server certification
• SAN Server
• A+
• Network+/CCNA
• Dell/Other vendor Certification to Enterprise level or above
• Experience in a data centre and in smart space technology is advantageous.

Our offer to you:

• Salary range £23,500 to £26,500 per annum depending on experience
• Full training provided as part of robust induction process
• Access to the certification programme for one of the world's leading IT manufacturers.
• Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc
• A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
• Company Pension Scheme
• Life assurance
• Private medical cover after 12 months
• Business Mileage Fuel Card
• Car allowance
• Laptop, smartphone and tools provided
• Employee referral programme - you could earn £750 if your referral is successful
• There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered
• Access to our free Employee Assistance Programme providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
• Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of , , , reassignment, , and maternity, , or belief and marriage and civil partnerships.

Intelligent Resource acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.