Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM - Wrexham (North Wales / South [...]

JR United Kingdom; Chester; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A leading IT services provider is seeking a Senior Field Services Engineer to provide IT support across customer locations in the UK. The role involves diagnosing and repairing various IT hardware, troubleshooting issues, and maintaining equipment. Candidates should have experience in IT hardware installation and must hold a Full UK driving license. A competitive salary and additional compensation for on-call and overtime work are offered.

Benefits

Company Car

Fuel Allowance

Overtime Pay

Qualifications

• 5+ years of experience with IT hardware installation and repair.
• Full UK driving license is essential.
• Eligible for UK security clearances (SC, NPPV3).

Responsibilities

• Provide on-site IT support at various customer locations.
• Diagnose and repair IT hardware and systems.
• Participate in on-call rota and work overtime when needed.

Skills

IT hardware installation

Troubleshooting

Attention to detail

Customer support

Vendor certification willingness

Tools

Dell

Lenovo

HP

IBM

Job description

Job Title: Field Services Engineer ITSM - Break/Fix - HP / Lenovo / Dell

Location: Wrexham (North Wales) Chester Region / South of Merseyside River

Salary: £29,000 - £32,000 per annum + Company Car + Fuel Allowance

Additional compensation: OOH rota, on-call, and OT

Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence

Job Summary:

We are seeking a skilled and proactive Senior Field Services Engineer to join our team. You will diagnose and repair a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems across various customer locations in the UK.

Key Responsibilities:

• Travel to customer sites to provide on-site IT support
• Diagnose, repair, and maintain IT hardware and systems
• Install, move, and modify IT equipment at client sites
• Perform troubleshooting and installations of software and hardware
• Follow documented procedures and provide feedback for improvements
• Maintain safety and ESD precautions
• Complete documentation accurately and provide updates after visits
• Participate in on-call rota (mornings, evenings, weekends) with allowances
• Support IT teams as needed
• Work overtime when required (rates apply)

Qualifications & Experience:

• Experience with IT hardware installation, troubleshooting, and repair, including data center equipment
• Ability to configure software per client specifications
• Vendor certifications (Dell, Lenovo, IBM, HP) or experience willing to obtain them
• Understanding of hardware maintenance and break/fix procedures
• Full UK driving licence essential
• Eligible for UK security clearances (SC, NPPV3)
• Attention to detail and quality focus
• Ability to work independently and remotely
• Methodical, reliable, with a first-time fix attitude
• Self-motivated, professional, team player
• Results-driven with a history of exceeding targets
• Physically capable of lifting equipment and working in confined spaces