Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM - Maidstone / Kent

JR United Kingdom; Maidstone; On-site; GBP 29,000 - 32,000; Full time

Job summary

Une entreprise dynamique au Royaume-Uni recherche un Ingénieur de Services de Terrain Senior pour diagnostiquer et réparer divers équipements informatiques, incluant des serveurs, des systèmes de stockage, des périphériques, et des systèmes de point de vente. Le candidat idéal doit avoir de l'expérience et être capable de travailler de manière autonome à travers le pays, tout en maintenant des standards de qualité élevés.

Benefits

Voiture de société

Allocation de carburant

Rémunération pour les heures supplémentaires

Rémunération pour les gardes

Qualifications

• Expérience dans l'installation, le dépannage et la réparation de matériel informatique.
• Doit être titulaire d'une licence de conduire complète et éligible aux vérifications de sécurité au Royaume-Uni.
• Capacité à travailler de manière indépendante et à distance.

Responsibilities

• Voyager vers divers sites clients pour fournir des services de soutien IT sur site.
• Diagnostiquer et réparer différents matériels et systèmes informatiques.
• Documenter avec précision et fournir des mises à jour après chaque visite.

Skills

Installation et dépannage de matériel informatique

Configuration logicielle

Maintenance du matériel

Attention aux détails

Résolution de problèmes

Education

Certifications pertinentes (Dell, Lenovo, IBM, HP)

Job description

Job Title: Field Services Engineer ITSM

Location: Maidstone / Kent

Salary: £29,000 - £32,000 per annum + Company Car + Fuel Allowance

Additional compensation includes OOH rota, on-call, and overtime.

Must have 5 years of UK residency, be able to obtain DBS, BPSS & SC clearances, and hold a Full UK Driving Licence.

Job Summary:

We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will diagnose and repair a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.

Key Responsibilities:

1. Travel to diverse customer sites to provide on-site IT support services.
2. Diagnose, repair, and maintain a variety of IT hardware and systems.
3. Install, move, and make changes to IT equipment across client sites.
4. Perform software and hardware troubleshooting and installations.
5. Follow client and internal documented procedures, offering feedback for improvement.
6. Adhere to safety and ESD (electrostatic discharge) precautions at all times.
7. Accurately complete documentation and provide timely updates after each site visit.
8. Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies).
9. Support wider IT teams as needed.
10. Willingness to work overtime when required (overtime rates apply).

Qualifications & Experience:

1. Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices.
2. Ability to configure software based on client specifications.
3. Possession of relevant and up-to-date vendor certifications (e.g., Dell, Lenovo, IBM, HP) or proven demonstratable experience willing to obtain these certifications.
4. Sound understanding of hardware maintenance and break/fix procedures.
5. Full UK driving licence is essential.
6. Must be eligible for UK security clearances such as SC and NPPV3.
7. Strong attention to detail and quality-focused approach.
8. Ability to work independently and remotely across various IT products.
9. Methodical and reliable with a first-time fix attitude.
10. Self-motivated, professional, and a team player with a can-do mindset.
11. Results-driven with a history of exceeding performance targets.
12. Physically capable of lifting IT equipment and working in confined or awkward spaces.

Note:

This job posting is active and accepting applications. The expiry date is 24.08.2025.