Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM

Global Technology Solutions Ltd.; Chester; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading company is seeking a proactive Field Services Engineer to provide high-quality IT support across various locations. This role involves diagnosing and repairing IT equipment, ensuring exceptional service delivery. Candidates should possess relevant vendor certifications and have a solid understanding of IT hardware and break/fix procedures. A full UK driving licence and eligibility for security clearances are essential.

Benefits

Company Car

Fuel Allowance

On-call allowance

Overtime rates

Qualifications

• Proven experience with IT hardware installation and repair.
• Sound understanding of break/fix procedures.
• Eligible for UK security clearances.

Responsibilities

• Travel to diverse customer sites for IT support.
• Diagnose, repair, and install IT equipment.
• Participate in on-call rota and overtime as needed.

Skills

Installation of IT hardware

Troubleshooting

Repair of IT equipment

Attention to detail

Self-motivated

Education

Relevant vendor certifications

Full UK Driving Licence

Job description

Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM

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Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM

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Global Technology Solutions Ltd. provided pay range

This range is provided by Global Technology Solutions Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Senior Account Manager at Global Technology Solutions Ltd.

Job Title: Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM

Location: Chester Region / South of Merseyside River

Salary: £29,000 – £32,000 per annum + Company Car + Fuel Allowance

Additional compensation: OOH rota, on call and OT

Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence

Job Summary:

We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.

Key Responsibilities:

• Travel to diverse customer sites to provide on-site IT support services
• Diagnose, repair, and maintain a variety of IT hardware and systems
• Install, move, and make changes to IT equipment across client sites
• Perform software and hardware troubleshooting and installations
• Follow client and internal documented procedures, offering feedback for improvement
• Adhere to safety and ESD (electrostatic discharge) precautions at all times
• Accurately complete documentation and provide timely updates after each site visit
• Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
• Support wider IT teams as needed
• Willingness to work overtime when required (overtime rates apply)

Qualifications & Experience:

• Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
• Ability to configure software based on client specifications
• Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo.
• Sound understanding of hardware maintenance and break/fix procedures
• Full UK driving licence is essential
• Must be eligible for UK security clearances such as SC and NPPV3
• Strong attention to detail and quality-focused approach
• Ability to work independently and remotely across a variety of IT products
• Methodical and reliable with a first-time fix attitude
• Self-motivated, professional, and a team player with a can-do mindset
• Results-driven with a history of exceeding performance targets
• Physically capable of lifting IT equipment and working in confined or awkward spaces.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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