Field Services Engineer

JR United Kingdom; King's Lynn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the ICT sector is seeking a Technical Field Support professional to provide essential support to Kyocera accounts. The role involves troubleshooting, device installation, and maintaining relationships with key stakeholders. Candidates should possess relevant technical qualifications and prior experience in a support environment, while being aligned with the core values of communication and cooperation.

Benefits

Competitive Salary

Company Car & Fuel Card

25 days holiday

Pension Scheme with 8% contribution

Employee Assistance Programme

Cycle2Work Scheme

EyeCare Discounts

Qualifications

• Previous experience in a field technical support environment, preferably with MFP/copier/print.
• Ability to think through problems logically for resolution.

Responsibilities

• Provide technical assistance to Kyocera accounts.
• Investigate and rectify faults reported by users.
• Perform device installation and routine maintenance.

Skills

Communication

Problem-solving

Education

City & Guilds or similar qualification

Job description

Department: ICT

Reporting to: Regional Service Manager

Contract: Permanent

This role is to provide technical field support to accounts in the Kyocera group.

Online job hunting tools

Responsibilities:

• Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs
• Effectively investigate and rectify faults reported by KMDS and channel partner end users
• Perform device installation routine maintenance and modifications/updates as required
• Understand and be fully conversant with SLAs relating to assigned KMDS accounts
• Understand solutions in use and be able to carry out basic fault finding
• Back up colleagues when necessary – e.g., holiday, sickness, busy periods
• Log call details using the call logging system within agreed timescales
• Report reoccurring faults to enable proactive management of such faults
• Share expertise and technical information with team members
• Build relationships with key stakeholders within KMDS accounts at all times
• Ensure boot stock and/or site stock is maintained at specified levels
• Attend product courses as requested to ensure knowledge base sufficient for job role
• Adhere to all Kyocera policies and procedures.
• Adhere to customer health and safety policies and procedures when on site.
• Work and conduct should always align with Kyocera core values and philosophy.
• Any other tasks related to technical support as directed by your line manager

Knowledge, Experience & Skills

• Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
• City & Guilds or similar qualification or comparative competence level.

Competencies and Key success factors

• Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
• Excellent communication and interpersonal skills to ensure first class customer service

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
• Company Car & Fuel Card
• The ability to Buy and Sell holiday (up to 5 days per year)
• Life Assurance (4 x base salary)
• Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
• Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Employee Assistance Programme
• Coaching and Mentoring
• Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
• Access to additional discounts / perks
• EyeCare - Access to money off for glasses and sight test
• Electric Car Scheme - Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
• Flu Jab
• Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.