Field Services Engineer

JR United Kingdom; Dundee; On-site; GBP 50,000 - 58,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to join their team. This role involves inspecting, repairing, and maintaining advanced equipment while traveling extensively across the UK and internationally. You will work both in the Dundee workshop and on customer sites, ensuring high-quality service and support. Ideal candidates will possess a recognized electrical qualification and have experience in customer-facing roles. Join a forward-thinking company that values technical expertise and offers opportunities for professional growth.

Qualifications

• Experience in industrial electronic/electrical roles in field and workshop.
• Recognized Electrical and/or Electronics Qualification required.

Responsibilities

• Install, repair, and maintain equipment for various systems.
• Collaborate with Technical Support to resolve issues quickly.

Skills

Electrical Qualification

Methodical Fault-Finding Skills

Customer Support Experience

Proficiency in MS Office

Problem-Solving Orientation

Education

Electrical Engineering Qualification

Tools

Small Hand Tools

Multi-Meters

Job description

Below is a refined version of the job description with improved formatting and clarity:

Job Details

Location: Dundee, UK (with extensive UK and global travel)

Salary: circa £50k, but accepting all applications

Hours: 37.5 per week with paid overtime required

This is a field role requiring attendance at workshops when not abroad. Currently, approximately 70% of time is spent in workshops, but this may change as more units are deployed.

We cover globally from the UK; most travel is within the UK, but international travel may be necessary. Travel within the UK is usually by company-provided vehicle, with occasional use of personal vehicles (business insurance required). All overseas travel arrangements, including flights, hotels, and hire cars/vans, are handled by us.

About the Role

• We are seeking an experienced and dedicated Field Service Engineer to assist with the inspection, repair, and maintenance of products such as acoustic and electric predator deterrents, electric stunning systems, 3D biomass cameras, and sea lice removal systems.
• The role involves travel, including periods away from home, with time split between the Dundee workshop and customer sites in the UK and globally. Ability to respond promptly to service and support issues is essential.
• Experience in the aquaculture, agriculture, marine, or offshore industries is advantageous.

Responsibilities

• Install, repair, and maintain equipment
• Represent the company professionally when visiting customers
• Collaborate with the Technical Support team to resolve technical issues quickly
• Provide technical support to Sales and Marketing colleagues
• Assist colleagues and suppliers with new product development projects

Experience & Skills

• Recognized Electrical and/or Electronics Qualification
• Mechanical engineering experience is desirable but not essential
• Experience in industrial electronic/electrical roles in both field and workshop environments
• Methodical fault-finding skills
• Ability to work independently and as part of a team
• Customer support or similar customer-facing experience
• Attention to detail, especially in assembling equipment for harsh conditions
• Experience with small hand tools and multi-meters is desirable
• Problem-solving orientation and continuous improvement mindset
• Proficiency in MS Office and good IT skills