Field Services Engineer

JR United Kingdom; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A client is seeking a dedicated Field Service Engineer in Yeovil, responsible for maintaining and repairing coffee equipment for various clients. This role entails ensuring customer satisfaction through quality service, managing equipment, and adhering to health and safety protocols.

Benefits

25 days holiday

Employee Assistance Program (EAP)

Life Assurance

Additional company benefits

Qualifications

• Strong understanding of coffee quality and equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Self-motivated with a flexible approach to work.

Responsibilities

• Perform repair and preventative maintenance on coffee equipment.
• Coordinate with the central call centre and follow on-site procedures.
• Manage and replenish spare parts inventory.

Skills

Problem-solving

Understanding of coffee quality

Computer literacy

Job description

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Location: Yeovil

Schedule: Day Shift with 1 in 4 weekends required

• 25 days holiday
• Employee Assistance Program (EAP)
• Life Assurance
• Additional company benefits

Job Description:

Our client is seeking a dedicated Field Service Engineer to join their team in the Yeovil region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

• Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
• Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
• Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
• Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
• Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
• Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
• Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

• Strong understanding of coffee quality and coffee equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Computer literate with a clean driving license.
• Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.