Field Service Technician, X-ray Products

ZipRecruiter; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a global leader as an X-ray Field Service Technician, responsible for installation, maintenance, and repair of advanced X-ray systems. This role involves extensive travel and requires strong electrical and mechanical skills, along with effective communication. Enjoy competitive pay, medical benefits, and opportunities for personal development in a friendly team environment.

Benefits

Medical benefits

Dental plans

Vision plans

Tuition reimbursement

Qualifications

• 2 years experience in a technical role or 4 years experience.
• Ability to identify and fix issues down to a board level.

Responsibilities

• Perform system installations, preventive maintenance, upgrades.
• Troubleshoot system failures and perform corrective actions.
• Support equipment at customer locations or via remote communication.

Skills

Electrical skills

Mechanical skills

Communication skills

Education

2-year technical degree

Tools

MS Office

Multimeters

Oscilloscopes

Job description

Job Description

X-RAY FIELD SERVICE TECHNICIAN

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

JOB PURPOSE:

Nikon Metrology is seeking a skilled X-ray Field Service Technician responsible for providing technical services both locally and in the field, such as installation, maintenance, repair, and upgrades specific to Nikon Metrology X-ray product line.

LOCATIONS:

THE IDEAL CANDIDATE RESIDES IN ONE OF THE LOCATIONS BELOW:

• San Jose, California
• Irvine, California
• Brighton, Michigan
• Minneapolis, Minnesota

QUALIFICATIONS:

ESSENTIAL:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to travel 80%+ throughout North America and possibly limited travel to Central and South America.
• 2-year technical degree & a minimum of 2 years’ experience in a technical role or more than 4 years’ experience in a technical role.
• Electrical, electronic & mechanical skills.
• Ability to identify and fix issues down to a board level.
• Strong verbal and written communication skills.
• Experience with complex capital equipment with subsystems such as vacuum, manipulators, high voltage systems, general mechanical, and PCs.
• Willingness to work overtime (this position is non-exempt and eligible for overtime pay in accordance with FLSA).

CERTIFICATES, LICENSE, REGISTRATIONS:

• Valid driver’s license and ability to be insured.
• Ability to work on ITAR projects.
• Valid passport and ability to travel internationally.

KEY AREAS OF RESPONSIBILITY:

WILL INCLUDE, BUT NOT LIMITED TO:

FIELD SERVICE:

• Perform system installations, preventive maintenance, upgrades, etc.
• Troubleshoot system failures/errors and perform corrective actions.
• Perform product maintenance and software training as needed.
• Provide technical product services for Nikon Metrology X-ray products following standard procedures.
• Test and repair spare parts and systems in-house.
• Support equipment at customer locations or via remote communication.
• Manage return of parts and tools after work completion.
• Maintain service equipment and tools; provide inventory reports.
• Submit timesheets, expense reports, service reports, and documentation promptly.
• Submit radiation dosimetry data periodically as per company policy.

SALES SUPPORT:

• Support Nikon dealers, sales personnel, and fellow technicians.
• Assist with setup and teardown for trade shows.
• Support technical sales of new products or services.
• Promote service contracts and offerings to customers.

FUNCTIONAL COMPETENCIES:

• Perform field service duties professionally under pressure.
• Communicate effectively in customer-facing situations.
• Basic MS Office skills (Word, Outlook, Excel, PowerPoint).
• Read and understand schematics and drawings.
• Troubleshoot computer hardware and software.
• Use tools such as multimeters, oscilloscopes, soldering irons, and hand tools.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Lift up to 50 pounds.
• Access tight spaces as needed.
• Travel 80%+ domestically and internationally.

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

• Work as a team and act as a family, fostering a diverse and friendly environment.

PERSONAL DEVELOPMENT

• Grow with us through competitive pay, training, advancement, and tuition reimbursement.

MEDICAL BENEFITS & PERKS

• Industry-leading medical, dental, and vision plans and more.

Individuals must be able to perform the essential duties listed above. Reasonable accommodations may be provided for individuals with disabilities.

The list above describes the general requirements and does not limit additional duties that may be assigned. The physical and mental requirements are representative of those needed to perform this role successfully.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or protected veteran status.