Field Service Technician New England Territory

ZipRecruiter; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in innovative solutions for food retail seeks a Field Service Technician. The ideal candidate will perform maintenance, install equipment, and provide customer support. This role emphasizes technical skills and involves travel to various client locations, guaranteeing an engaging work environment.

Qualifications

• Prior experience in field service is essential.
• Valid driver's license with a clean record is required.
• Willingness to become Weights and Measures certified within 6 months.

Responsibilities

• Calibrate and maintain equipment on-site at customer locations.
• Provide L1/L2 phone support and perform site surveys.
• Participate in on-call rotation and maintain required documentation.

Skills

Analytical skills

Troubleshooting

Mechanical principles

Electrical principles

Education

Associate’s degree

Job description

Job Description

At DIGI, we are always searching for a new balance.

Our vision is to create new standards.

Using original technology, we set new standards for the market. When these standards become commonplace, we break with convention and aim to create the next standard. We are continually striving to create a new balance.

Responsibilities:

• Calibrate, perform preventative maintenance, service, and repair equipment on-site at customer locations.
• Meet or exceed customer service level agreements.
• Provide L1/L2 phone support for DIGI services.
• Perform site surveys prior to installation.
• Install equipment.
• Maintain all required documentation.
• Keep service vehicle and parts inventory organized.
• Participate in on-call rotation to support customers.
• Stand, squat, and kneel in various environments for extended periods.
• Drive long distances between customer sites.
• Travel may be required, including overnight stays up to 10% of the time.
• Perform all other duties as assigned.

Qualifications:

• Associate’s degree or equivalent experience.
• Prior experience in field service.
• Valid driver’s license with a clean driving record.
• Basic understanding of electrical and mechanical principles.
• Good analytical skills for troubleshooting and diagnostics.
• Ability to become Weights and Measures certified within 6 months of hire.

Company Description

DIGI America is a leader in innovative solutions for food retail and industrial markets. We pride ourselves on delivering cutting-edge technology, exceptional service, and a collaborative work environment that drives success for our customers and employees alike.