Field Service Technician New England Territory

ZipRecruiter; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technology solutions is seeking a dedicated Field Service Technician to join its team. This role involves on-site calibration, maintenance, and repair of equipment, along with providing technical support to customers. Candidates should possess an associate's degree or equivalent experience, and be ready to handle various service tasks while adhering to customer service standards.

Qualifications

• Experience in field service.
• Basic understanding of electrical and mechanical principles.
• Ability to obtain Weights and Measures certification within 6 months.

Responsibilities

• Calibrate and repair equipment on-site at customer locations.
• Provide Level 1/Level 2 phone support for services.
• Manage service vehicle and parts inventory.

Skills

Troubleshooting

Diagnostic skills

Education

Associate's degree

Job description

Job Description

At DIGI, we are always searching for a new balance.

Our vision is to create new standards.

Using original technology, we set new market standards. When these standards become commonplace, we challenge conventions and create the next standard. We continually strive to create a new balance.

Responsibilities:

• Calibrate, perform preventative maintenance, service, and repair equipment on-site at customer locations.
• Meet or exceed customer service level agreements.
• Provide Level 1/Level 2 phone support for DIGI services.
• Perform site surveys prior to installation.
• Install equipment.
• Maintain all required documentation.
• Manage service vehicle and parts inventory.
• Participate in on-call rotations to support customers.
• Stand, squat, and kneel in various environments for extended periods.
• Drive long distances between customer sites.
• Travel may be required, including overnight stays up to 10% of the time.
• Perform other duties as assigned.

Qualifications:

• Associate’s degree or equivalent experience.
• Experience in field service.
• Valid driver’s license with a clean driving record.
• Basic understanding of electrical and mechanical principles.
• Strong troubleshooting and diagnostic skills.
• Ability to obtain Weights and Measures certification within 6 months of hire.

Note: The company description is repeated and can be summarized or omitted for clarity.