Field Service Technician, Mid-Atlantic - For Future Consideration

Rivian; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a proactive Field Service Technician who thrives in a dynamic environment. This role focuses on delivering exceptional customer service and technical support while working on electric adventure vehicles. Ideal candidates will possess strong automotive repair skills, a customer-first mindset, and the ability to adapt to various challenges. With a commitment to sustainability and adventure, this position offers the chance to be part of a forward-thinking team dedicated to excellence in service and repair. Join us in shaping the future of electric vehicles while enjoying a fulfilling career that values your contributions.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Flexible Schedule

Paid Time Off

Qualifications

• 5+ years of automotive repair experience preferred.
• Proficient with hand and power tools, and basic diagnosis knowledge.
• Ability to read electrical schematics and perform tire repairs.

Responsibilities

• Support vehicle repairs and conduct road tests for quality assurance.
• Manage parts operations and maintain accurate expense reports.
• Collaborate effectively in a dynamic environment.

Skills

Automotive Repair

Customer Service

Technical Acumen

Communication Skills

Problem-solving

Education

High School Diploma or GED

Graduation from Automotive Repair School

Tools

Hand and Power Tools

Work Order Management Systems

Windows and Mac Environments

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

We are currently seeking talented and motivated individuals to join our team as a Field Service Technician at Rivian. This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess technical acumen and the ability to provide excellent customer service. If you are quick-thinking, proactive, communicative, and passionate about adventure, we want you on the team. You will work with internal partners daily to assist with service needs and coordinate with our Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role requires a dynamic leader with excellent communication skills, who fosters cross-functional collaboration and champions continuous improvement to support Service teams and customers within a Service center. Success in this role requires a customer-first approach, adaptability in ambiguous environments, and a creative, flexible mindset. Experience in automotive repair, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Support pre-production vehicle builds, including assisting cross-functional teams
• Travel to locations as needed until the local Service Center opens, including production plants
• Operate remotely until the local service center opens, if applicable
• Follow Rivian repair procedures efficiently without compromising quality and safety
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
• Support vehicle repairs outside of a service center setting
• Conduct road tests to ensure repair quality
• Manage parts operations such as ordering, receiving, shipping, and inventory
• Stay updated with technical skills and required training
• Support campaigns and containment initiatives
• Maintain accurate expense reports as needed
• Work with high quality and efficiency with minimal supervision
• Collaborate effectively in a dynamic environment
• Provide service support to the field to assist the Service organization
• Perform duties professionally in a customer-facing environment
• Additional plant support, including travel, may be required based on business needs

Qualifications

• HS Diploma or GED preferred
• Graduation from an accredited automotive repair school preferred
• 5+ years of experience in automotive repair preferred
• Proficient with hand and power tools
• Comfortable using a laptop or computer in Windows or Mac environments
• Basic diagnosis and workflow knowledge
• Ability to read electrical schematics
• Limited diagnostic exposure
• Understanding of high and low voltage electricity basics
• Ability to perform tire repairs and vehicle alignments
• Hybrid repair experience is a plus
• Ability to diagnose and explain vehicle electronic communications like CAN Bus
• Ability to drive non-commercial trucks and trailers is preferred
• Willingness to travel up to 75% as needed
• Valid driver's license with a clean record
• No recent driving suspensions or revocations
• Parts department and billing experience is preferred
• Experience with work order management systems
• Start-up environment experience is a plus
• Patience and eagerness to learn
• Positive attitude in difficult situations
• Strong organizational and time management skills
• Physical ability to perform occupational tasks (up to 50 lbs.)
• Proficient in English reading and speaking
• Ability to interpret documents and schematics
• Minimum age of 21
• Availability for a 40-hour weekly schedule, including weekends and holidays, with shifts potentially in evenings, overnights, or early mornings
• Ability to document repairs accurately

Pay Disclosure

NY-Based Employees: Salary Range: $30-$50 hourly (actual pay depends on experience and other factors). Benefits include comprehensive medical, dental, and vision insurance, effective from day one, with Rivian covering most premiums.

Equal Opportunity

Rivian is an equal opportunity employer, complying with all applicable laws. We consider all qualified applicants without discrimination. We are committed to accessibility and accommodations for persons with disabilities. For assistance, email [e-mail].

Candidate Data Privacy

We may collect and process your personal data for recruitment purposes, including background checks and employment verification, and may share this data with relevant internal and external parties. Your data may be transferred internationally, including to the US, Canada, UK, and EU. We do not accept applications via third-party services.