Field Service Technician - Mechanical/Electrical - Covering Essex OR Cambridgeshire vacancy in [...]

Ex-Mill Recruitment Ltd; Cambridgeshire and Peterborough, Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in maintenance equipment and irrigation systems is seeking Field Service Technicians to cover Essex and Cambridgeshire. The role involves providing support, repairs, and ensuring customer satisfaction through effective diagnostics. Candidates should possess a mechanical/electrical background and excellent problem-solving skills, with a focus on delivering prompt service. Join a supportive environment that values continuous improvement and professional development.

Qualifications

• Mechanical/electrical background preferred, experience with military or vehicles a plus.
• Strong communication, both written and verbal required.
• Confident, articulate, professional communication skills necessary.

Responsibilities

• Carry out servicing and repairs on equipment as required.
• Diagnose repair faults effectively (mechanical, electrical, hydraulic).
• Maintain a high degree of customer service for all support queries.

Skills

Communication

Analytical skills

Problem-solving

Flexibility

Tools

Microsoft Office

Job description

Field Service Technician - Mechanical/Electrical - Covering Essex OR Cambridgeshire vacancy in Field Based (covering either Essex OR Cambridgeshire) (044lw)

Location: Field Based (covering either Essex OR Cambridgeshire)

Region: London and South East

Our client, a specialist distributor of maintenance equipment & irrigation systems, are seeking 2 new Field/Mobile Service Technician’s (one to cover Essex area and the other Cambridgeshire), to provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

The core objective is to respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Key Responsibilities

To carry out all servicing and repairs on manufacturers equipment as required by customers
Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are always represented favourably
To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
To escalate more complex issues to the Service Manager with a written job sheet
To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills


Experience required

Ideally, some mechanical/electrical background (more so mechanical - or you may have been fixing military or other vehicles)
Excellent communication, both written and verbal
Confident, articulate, and professional speaking abilities
Strong analytical and problem-solving skills.
Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
Strong knowledge of Microsoft Office
Ability to multi-task
Team Player
Solution driven

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, by email to [e-mail]

If you are ready for a new role and the next step in your career, take a look at our latest positions available and find your perfect fit. Whatever type of job you're looking for, your next role could be with one of these leading companies. Become a candidate at Ex-Mil Recruitment and apply today.

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A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.

Corey

Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.

Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.

I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.

Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend

I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.