Field Service Technician (m/f/d)

ATS Automation Tooling Systems Inc; Ware; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automation solutions provider in Ware, England is looking for a Field Service Representative to service automation equipment at customer sites. The ideal candidate should have a mechanical engineering diploma and a minimum of five years in a hands-on environment. Responsibilities include troubleshooting, coordinating service projects, and maintaining customer communication. This role requires domestic and international travel.

Qualifications

• A minimum of five years of experience in a hands-on mechanical environment.
• Excellent understanding of pneumatics and hydraulics.
• Ability to quickly troubleshoot mechanical systems.

Responsibilities

• Service automation equipment remotely and at customer facilities.
• Troubleshoot mechanical equipment and make necessary adjustments.
• Coordinate service projects and assist to resolve technical issues.

Skills

Mechanical troubleshooting

Communication skills

Interpersonal skills

Pneumatics and hydraulics knowledge

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Education

Post-secondary diploma or equivalent in mechanical engineering

Job description

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OurGlobal Services team in our UK divisionis currently looking for a bright, ambitiousField Service Representative (Tool Maker/Mechanical)who enjoys teamworkand on-going challenging projects.

MAJOR DUTIES :

Responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs. Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.

SPECIFIC RESPONSIBILITIES:

Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.

Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

Support developing operating and troubleshooting knowledge of the operations team.

Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.

Make recommendations to repair/replace only items that require repair/replacement.

Travel to both domestic and international customer locations for long and short term support.

Lead on-site team and liaison with customer and ATS Project Manager.

Coordinate 3rd party vendors and assist to resolve technical issues as required.

Follow ATS and customer’s plant and safety regulations while at their facility.

Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people.

Ensure customer issues have been resolved through follow-up communication and project/case closure if required.

Be available to be on-call on a rotational basis.

Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.

Collect and assemble all necessary technical information and customer specifications to prepare for service scope.

Facilitate warranty/non-warranty claims with the customer.

Coordinate service projects including team meetings, schedule and financials as required.

Assist others and take on temporary or permanent assignments as requested by the Service Manager.

Responsible for keeping up with current products and equipment used at ATS in Cambridge.

Responsible for meeting or exceeding customer expectations in an efficient manner.

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Adhere to all health and safety rules and procedures

Education:

A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent. Design experience is an asset.

Experience:

A minimum of five years of experience in a hands-on mechanical environment.

The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.

An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals and assembly systems instruction guides is essential.

Must have experience and be proficient with Microsoft Word and Excel.

Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.

Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.