Field Service Technician - Locations listed in description

Mettler Toledo UK; Rochester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide exceptional support for cutting-edge inspection technologies. This role involves hands-on work with advanced equipment, ensuring customer satisfaction through maintenance and training. The ideal candidate will thrive in dynamic environments, showcasing strong technical skills and a commitment to safety. Join a global leader in precision instruments, where your expertise will contribute to innovative solutions and a reputation for quality. This is an opportunity to grow within a company that values performance and offers comprehensive benefits.

Benefits

Umfassende Gesundheitsversorgung

401(k) mit Unternehmensbeitrag

Studiengebührenrückerstattung

Wellness-Programme

Eltern- und Pflegezeit

Bezahlter Urlaub

Lebensversicherung

Behindertenschutz

Qualifications

• Proficiency with hand tools and digital test equipment.
• Knowledge of mechanics, electronics, and distribution systems.
• Understanding of AC and DC electrical systems.

Responsibilities

• Provide world-class support through start-ups, audits, and maintenance.
• Develop and maintain good customer relationships.
• Complete service reports and documentation timely.

Skills

Handwerkzeuge

Mechanik

Elektronik

AC/DC elektrische Systeme

Windows OS

Kommunikationsfähigkeiten

Kundenorientierung

Detailorientierung

Schnelligkeit in hektischen Umgebungen

Englischkenntnisse

Education

High School Diploma oder GED

Associate Degree in Elektronik oder Ingenieurtechnik

Tools

Digitale Testgeräte

Industrie-Maschinen

Job description

Our Opening and Your Responsibilities

Role/Purpose:

The Mettler Toledo Product Inspection Field Service Engineers (FSE) are responsible for providing world-class support to customers through start-ups, audits, maintenance, repair, and training of Safeline x-ray, metal detectors, or Hi-Speed Checkweighers. PI FSEs manage all aspects of field service support, including communication with customers and the service department, effective scheduling, detailed report and documentation preparation, and maintenance of job assignments, always following MT PI procedures and best practices.

The Field Service Technician is responsible for:

• Satisfying all safety requirements for both MT-PI and customer sites
• Attending daily tier calls led by a Regional Service Manager
• Executing scheduled service calls efficiently, considering cost, time, and customer needs
• Developing and maintaining good customer relationships, becoming a trusted advisor
• Identifying root causes of service issues (first-time fix)
• Completing and submitting all service reports and documentation timely
• Keeping up with ongoing technical training
• Working weekends/after hours as required
• Traveling overnight as needed (up to 100%)
• Maintaining company equipment, tools, and inventory
• Following the company's Code of Conduct and maintaining professional appearance
• Performing other duties as assigned

What You Need to Succeed

This position is safety sensitive and subject to drug testing.

Required Knowledge, Skills, and Abilities:

• Proficiency with hand tools and digital test equipment
• Knowledge of mechanics, electronics, and distribution systems
• Mechanical knowledge of conveyor systems
• Understanding of AC and DC electrical systems
• Familiarity with Windows OS, reading blueprints and schematics
• Self-motivated with a focus on high performance
• Strong communication skills
• Customer-focused and detail-oriented
• Experience in fast-paced environments with tight deadlines
• Fluency in English; Spanish is a plus

Minimum Education/Experience:

• High School Diploma or GED required
• Associate degree in Electronics or Engineering Technology, or equivalent experience preferred

Physical Demands & Work Environment

• Work around moving mechanical parts in various environments, including cold, hot, humid, damp, or explosive settings
• Operate industry machinery and tools, lift up to 75 pounds, climb stairs/ladders, and work in tight/dark spaces
• Travel extensively within the US and internationally, possessing or obtaining a valid passport and driver's license

Our Offer to You

• Comprehensive health coverage, 401(k) with company match, tuition reimbursement, wellness programs, and other benefits
• Parental and caregiver leave policies, paid time off, disability, life insurance, and more
• Global market presence and leadership in weighing
• Reputation for precision, quality, and innovation, with numerous patents and awards

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services, known for innovation and quality across various applications. Our extensive sales and service network spans over 140 countries, with a presence in about 40 countries. Visit www.mt.com for more information.

Equal Opportunity Employment

We are committed to diversity and equal opportunity in employment, considering candidates without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, or other protected classes. See our EEO Policy and learn more about your rights here.