Field Service Technician - Hybrid Peterburg, VA

ZipRecruiter; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment platform is seeking a Field Service Technician in Edinburgh. In this role, you will provide comprehensive on-site technical assistance, troubleshoot complex IT issues, and support users with hardware and software problems. Proficiency in Windows and MacOS, along with excellent communication skills, is essential. If you're a problem solver with a strong customer service background, we want to hear from you.

Qualifications

• 3+ years of experience in Windows installation, configuration, and troubleshooting.
• 3+ years of experience with MacOS installation and user management.
• Experience diagnosing and repairing desktop components for at least 3 years.
• 3+ years of experience in configuring and troubleshooting peripherals.
• Knowledge of Wi-Fi standards and 3+ years of related experience.
• 3+ years of advanced proficiency in Microsoft Office applications.
• Experience with remote desktop tools for at least 3 years required.
• Ability to logically diagnose complex technical issues.

Responsibilities

• Provide on-site technical assistance to users.
• Independently troubleshoot complex software and hardware problems.
• Document all problem resolutions in the ITSM tool.
• Communicate solutions effectively to end-users.

Skills

Windows troubleshooting

MacOS management

Desktop/Laptop repair

Peripheral devices support

Wireless networking

Microsoft Office Suite

Remote desktop tools

Problem-solving

Communication skills

Customer service

Time management

Teamwork

Adaptability

Job description

Job DescriptionJob DescriptionUnder general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

RequirementsWindows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years